Use Microsoft Teams to Make and Receive University Calls from Your PC or Smartphone

Using Your University Phone Number With Microsoft Teams

1. Check to see if your University phone number is available in Microsoft Teams by installing and opening the Teams app on your PC and going to the Calls tab.
   • If a phone number is shown, proceed to step 2 to install the mobile app if you'd like to make and receive Teams calls using your smartphone.
   • If a phone number is not shown, contact the Technology Help Desk to have your number moved to Teams.
2. Once your phone number is available in Teams, make and receive calls using your University phone number on your personal smartphone by downloading the Teams mobile app from the Pitt Mobile App Center on myPitt. Or download the app from the iOS App or Google Play store.
3. Install the app, log in using your University computing account, and select More on the bottom right. Then tap Calls, click the phone+ icon on the bottom right to access the dialpad. 

Quick Tips: Microsoft Training Videos

• Watch: Overview of Teams Calls (1:54) – Learn how to make and review your calls and voicemails, as well as manage your call settings in Microsoft Teams.
• Watch: Make Calls in Teams (1:32) – Start individual or group calls with anyone in your organization using Microsoft Teams.
• Watch: Tips for Teams Calls (1:46) – Different ways to collaborate with calls in Microsoft Teams on your desktop or smartphone.
• Watch: Set Up a Delegate to Take Your Calls (1:06) – Add a delegate to answer or make calls on your behalf in Microsoft Teams.

Additional Resources From Pitt IT

• “Teams As Your Phone” Training Video (27:08)
• FAQs for Teams as a phone replacement, the Teams mobile app, and Teams desktop app
• Microsoft Teams Phone Functions
• Microsoft Teams Training Resources
• Microsoft Teams Security Guide
• Panther Bytes Blog: Calling All Phone Users
• Panther Bytes Blog: Merging Your Phones with Teams
• Quick Reference Guide: Calling (PDF)
• Quick Reference Guide: Teams Mobile (PDF)