Why did I receive an email or Duo Mobile notification from Duo about my devices?

What is this notification?
Duo end-users will receive an email notification with the subject line “Device, [device name] Added” or “Device, [device name] Removed” or a Duo Mobile app notification when an authentication device is added or removed from their Duo account.

Example: Notification sent via email


Example: Notification sent from Duo Mobile


Why am I getting this notification?
Duo will notify you when changes are made to your authentication device(s) to protect your account from unauthorized activity.

What do I do next?
You should select Yes, this was me if you recently added or removed a device.

If you did not add or remove a device, select the No, this wasn't me option and call the Technology Help Desk at 412-624-HELP (4357) immediately.