Login Error Using Firefox as Your Browser

This article provides a solution for a specific error that occurs when a user attempts to login to Examsoft using the Firefox web browser. The error message is characterized by messages that say " “login option not available. Please try another one.” or "Exception Migrating User in App". You will also see a number of blue boxes on the left side of the screen that contain strings of letters and numbers.

Login issues with Firefox Browser:

Issue presented:

You are attempting to login to Examsoft using the Firefox browser and received an error message “Login option not available. Please try another one.” or "Exception Migrating User in App."

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Diagnostics and Reasons for Issue:

You see this message when you attempt to login to https://ui.examsoft.io/login?institutioncode=pitths:

 

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Solution:

1. Toggle off the Enhanced Tracking Protection on the page when trying to log in.
   1. Go to the Pitt HS Examsoft site: https://ui.examsoft.io/login?institutioncode=pitths
   2. At the left of the address bar, click the shield icon.
   3. At the top of the panel, toggle off the Enhanced Tracking Protection switch . The site will be added to your Enhanced Tracking Protection exception list.
   4. Refresh the page and try to login again.

2. You may need to do this each time you try to login to Examsoft using Firefox as your browser.