Summary
This article provides a solution for a specific error that occurs when a user attempts to login to Examsoft using the Safari web browser. The error message is characterized by messages that say " “login option not available. Please try another one.” or "Exception Migrating User in App". You will also see a number of blue boxes on the left side of the screen that contain strings of letters and numbers.
Body
Login Error with the Safari Browser:
Issue presented:
User is attempting to login to Examsoft using the Safari browser on a Mac computer and received an error message “login option not available. Please try another one.” Or "Exception Migrating User in app"
Diagnostics and Reasons for Issue:
The user sees this message:
Solution:
Turn off the Prevent cross-tracking in the Safari Settings.
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Open Safari.
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Either go to the Safari menu in the top-left corner of your screen and click Settings or press "⌘ + ," (the command key and the comma key) on your keyboard.
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First, click on the Privacy tab in the center-top of the setting window.
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Then uncheck "Prevent cross-tracking".
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Close the settings and then restart Safari.
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Then try to login to https://ui.examsoft.io/login?institutioncode=pitths using your Pitt SSO.