Summary
Feedback helps us keep our Knowledge Base up to date and relevant. Give feedback when content is unclear, incorrect, or could use improvement.
Body
Overview
Feedback helps us keep our Knowledge Base up to date and relevant. Give feedback when content is unclear, incorrect, or could use improvement.
- When you leave feedback, make sure it is specific, actionable, and appropriate.
- Your name will be associated with the Feedback you leave.
Depending on how much information you leave in your feedback, you may receive an email from a Pitt IT Knowledge editor requesting more information.
Detail
Leaving Feedback
- Click Yes or No in the Was this helpful? box under the article.
- Click Yes if the article is technically correct but you want to suggest how it could be improved.
- Click No if the article is not technically correct.
The Comments box appears.
- Enter specific, actionable, and appropriate feedback.
- Click Submit.
Feedback examples
Specific
- Incorrect: The steps in this article are too short and choppy; combine some of them instead of listing out so many separate things to do.
- Correct: Steps 3 - 10 could easily be combined into 3 steps instead of 7.
Actionable
- Incorrect: The uses for this tool are vague.
- Correct: Include some of the specific uses for this tool that people can easily relate to.
Appropriate
Addresses content issues without addressing the author of the article
- Incorrect: You don't have steps 5-8 listed in the correct order for how someone would even do this task.
- Correct: Steps 5-8 need to be correctly ordered so a user can successfully complete this task.