Body
Overview
PeopleSoft and HighPoint CX (Campus Experience) Not Loading on Guest-Wireless/Eduroam
PeopleSoft and HighPoint CX (Campus Experience) is not accessible from Guest-Wireless or Eduroam. The issue may present itself as the page not loading, "This site can't be reached", "Connection timed out" or as an error, such as a 503 error.
Detail
University Wi-Fi Networks
Domain pitcsprd.csps.pitt.edu is not accessible from PITT-GUEST-WIFI or EDUROAM. If on campus and using a University Wi-Fi Network, please make sure your device is connected to WIRELESS-PITTNET if attempting to access PeopleSoft or HighPoint CX.
Related Information
Additional Troubleshooting
After confirming you are connected to WIRELESS-PITTNET and you are still unable to access PeopleSoft or HighPoint CX (Campus Experience), please take the following steps to help us troubleshoot further. Go to https://my.pitt.edu/ and sign in.
- Locate or search for the PeopleSoft Student Information System or PeopleSoft/HighPoint CX task, and click on it.
- Enter Pitt Passport Username and Password if prompted.
- You should be taken to the PeopleSoft Homepage or HighPoint CX Dashboard.
- If you experience an issue in the above steps, please let us know at which step and if encountering any errors or messages, provide a screen shot if possible.