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If you are a local admin on the/your machine you should be able to perform the install yourself if desired. The machine will need to be connected to Pitt Net either by being onsite or via a VPN like “Global Protect”.
Download the new version of the client from:
https://software.pitt.edu/
The software is currently listed under “ImageNow Client”
- After the updater/installer finishes downloading, Right click and “Run as administrator”
- Select “Yes” if prompted by UAC (Windows Security)
- Select OK for English
- Select “Next”
- Select “Accept” and scroll to the bottom to enable the “Next” button
- Select “Next”
- Ensure that the:
- “Perceptive Content Client Files”
- “Support for viewing non-graphic data”
- “ImageNow Printer”
- “Business Insight Integration”
Confirm the selections by comparing the symbols used on the image above versus the ones displayed on your machine. If there is a discrepancy and you want a specific feature installed, you can select the symbol’s drop down and select “This feature will be installed on local hard drive”
- Once all selection are confirmed or made, select “Next”
- Ensure that the “Deployment Server URL” is set to http://webnow.pitt.edu:8080/pedserver/
- Select “Next”
- Ensure that shortcuts are installed to the desired locations
- Select “Next”
- Select “Install”
- Select “OK”
- This process can take a few minutes when complete select “Finish”
- Restart your computer
- Login to Perceptive Content and ensure all functions, features, and capture profiles are working