Body
Overview
What is Respondus LockDown Browser?
Respondus LockDown Browser is a custom web browser that instructors use to provide a secure online testing environment for exams and quizzes. It restricts a users access to other websites, applications, and resources on their computers while they are taking a test.
System Requirements
Operating Systems
Windows Operating System:
11 and 10*
* Includes x86 32 and 64bit processors and ARM 64bit processors using x86 emulation.
* Windows 10/11 "S mode" is not a compatible operating system, nor can LockDown Browser be obtained via the Windows App Store. At present, support for Windows 10/11 "S Mode" isn’t on the roadmap for LockDown Browser.
* Windows 10/11 "SE" is currently not a compatible operating system for LockDown Browser.
Mac Operating System:
macOS 10.15 to 14.0+
iPadOS:
12.0+ (iPad only). Must have a compatible LMS integration.
The LockDown Browser iPad app is not compatible with Sakai LMS servers. All Sakai users will need to use a computer with a compatible operating system. LockDown Browser and Respondus Monitor may continue to run in older operating systems that have reached “end-of-life” but students may encounter unexpected results.
Memory
Windows Operating System:
2 GB RAM (A minimum 4gb of available RAM is necessary when using LockDown Browser to take an exam that also uses a webcam.)
Mac Operating System:
2 GB RAM (A minimum 4gb of available RAM is necessary when using LockDown Browser to take an exam that also uses a webcam.)
Hard Disc Space
Windows Operating System:
200 MB of free hard disk space.
Mac Operating System:
200 MB of free hard disk space.
Detail
Respondus/Elentra Networking Troubleshooting Tips
Generally, a network connectivity issue occurs if the user isn’t signed into an internal Pitt WiFi network or is not connected to the network via an ethernet cable.
Current recommendations for users encountering the problem are to:
- Verify that the user is connected to either Wireless PittNet or Eduroam, and does not have any other local Wireless connections saved. This is because an unwanted network connection may be set to automatically reconnect if a connection is lost. Or:
- Connect the device to the network via an Ethernet cable.
This resolves the problem for PC users.
Mac users are kicked off the wireless network after an undetermined period of time, and may need to repeat the steps to re-establish a network connection.
Steps to Re-Establish a WiFi Connection
1. Close completely out of the Lockdown browser. Exam responses not backed up online will not be saved. The green bar in the top center indicates how many questions are saved.
2. Forget the Wireless network(s) which need to be removed.
How to Forget a Wireless Network on a Windows 11 Device
1. Open the Settings app and navigate to Network & internet > Wi-Fi > Manage known networks.
2. Click “Forget” on the network which needs to be removed.
How to Forget a Wireless Network on a Windows 10 Device
1. Open the Settings app and navigate to Network & internet > Wi-Fi > Manage known networks.
2. Click on the wireless network which needs to be removed.
3. Click “Forget”.
How to Forget a Wireless Network on a Mac Device
1. Open the Settings app and navigate to Settings > Wi-Fi.
2. Click the circle with 3 dots next to the Wi-Fi network that needs to be removed.
3. Click “Forget This Network…”.
4. Click “Remove”.
3. Reconnect to Wireless PittNet or Eduroam, and ensure the connection reconnects automatically.
4. Reopen the saved exam on the exam page on Elentra. You may need to refresh for the page to update.
If after following all steps on this page the user still cannot establish a stable network connection, they will be issued a Windows loaner laptop to complete their exam.