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Overview
The purpose of this article is explain how to View Unofficial Transcript PDF or resolve the error message: "Unexpected Error Occurred" when attempting to open the View Unofficial Transcript PDF in PeopleSoft/HighPoint CX.
Issue
Browser pop-up's must be allowed to View Unofficial Transcript PDF in PeopleSoft/HighPoint CX. When going to Academics > View Unofficial Transcript and clicking View PDF, if the PDF does not open, check your browser to see if it has prevented the site from opening a pop-up window.
In some situations, this may also display as an unexpected error. The error message displayed in the screen shot below appears when clicking the View PDF button in HighPoint CX after navigating to Academics > View Unofficial Transcript.
Resolution
Pop-ups must be allowed to open, view a PDF from PeopleSoft/HighPoint CX. This can be done in a variety of ways and depends on the browser that is being used.