Language Line

Who Manages Application


Administrative:

  • Account Manager -Dean Lewis  - dean.lewis@languageline.com - 831-648-7420

  • Technical Support - customercare@languageline.com - 1-844-373-1951

  •  "U Pitt Dental School of Medicine" is customer name / Client ID number 264116.  Required for support.  

  • Roberta is owner of the account

  • We have 4 iPads - 3 in Patient Services auditing, one in Pediatric Dentistry.  

  • The phone translation service to use if iPad is down:  1-866-874-3972

  • End User training is a Vimeo link.

Technical Support - customercare@languageline.com - 1-844-373-1951

  • iPadOS based

  • Installed via JAMF

  • 10 licenses on the company side.  Each iPad had a unique name different than the device name on the network.  We are using 4.

  • Activation code if you have to reset an iPad;  KV3RM88DMJ - not case sensitive.  If it's locked out then call 1-844-373-1951 and get them to reset.  

  • Smart Group - SDM - LanguageLine based on name 

  •  SDM-LanguageLine-0128:77:F1:6A:0B:22DMPZJB1LMF3NiPad 7th Generation (Wi-Fi)Patient Services  

  •  SDM-LanguageLine-0228:77:F1:6C:AE:02DMPZKECEMF3NiPad 7th Generation (Wi-Fi)Patient Services   

  • SDM-LanguageLine-0328:77:F1:5D:7C:08DMPZKECDMF3NiPad 7th Generation (Wi-Fi)Patient Services   

  • SDM-LanguageLine-0410:30:25:93:C8:98DMPYJQ9RJF8KiPad 6th Generation (Wi-Fi)Pediatric Dentistry 

How to Install App

Software Center, SDS, etc

Is License Necessary and Who to Contact

How to get from SDS

Department admin

5 Common Issues and How to Fix

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