Dental Med Clinical Priorities

Summary

Ticket Priorities for TDX tickets.

Body

Audience

HSIT Salk Staff

Overview

This article demonstrates how to evaluate priority when tickets are coming in.

Urgent Clinical Ticket

Is it in an active dental clinic?

Is there a patient in the chair?

Is a lab waiting?

Is it an outside dental office?

Anesthesiology?

Active surgery?

Intraoral sensor / scanner / Trios / Itero / XDR / Schick / Gendex?

FacultyAccess or Language Line iPad - sometimes they call it clinic iPad

Is part of the health record "down"?

Yes to anything above = urgent
 

Urgent but not Clinical

Classroom?

Simulation lab?

Yes to this section is urgent but not life threatening.


Sounds scary but not urgent

Thalamus / Patient Education TVs

Operatory Monitor in Clinic

Yes to this section is high

Details

Details

Article ID: 3251
Created
Thu 10/9/25 6:24 PM
Modified
Thu 3/26/26 8:11 AM