Getting Started With the IT Billing System (PCR-360)

The Customer Center page is a quick link and search page that has two search fields, a list of bookmarks that you can populate, and information on your account access.

The default Customer Center view will appear if you close the Getting Started pop-up window and will be the first window that you see if you ever click the check box next to Do not show Getting Started again. You can always navigate back to the Customer Center window by clicking the PCR-360 logo in the upper left corner of any window.

Click the blue Getting Started tile in the left corner of the Customer Center window to make the Getting Started menu appear.

You can download your charge information at any time when you are viewing a Telecommunications / IT Billing report. The two choices are PDF and CSV.

Before initiating a download using either of these options, make sure you know where your browser stores downloaded files. Only download charge data on a system that you can trust. Do not initiate a download on a system you don't know as you may lose track of critical University data.

• The PDF option creates an Adobe Portable Document Format version. This report presents all of the information from the window version of the report in an 8.5 by 11-inch format that you can print or send as an attachment. Some browsers will render the downloaded PDF in a browser window. From this point you can save or print the report. If your browser doesn't render the PDF report, you will have to locate the downloaded file on your system in order to open it.
• The CSV option creates a "comma separated values" plain text version of the report, which can be opened in Microsoft Excel.

Selecting the View My Bill option from the Getting Started box will present a summary of all your department charges for the most recent month. You can also bring up View My Bill from the Customer Center window by hovering over Billing under the PCR-360 logo and selecting View Bill.

• To change the default view to display one specific subcode, click down arrow icon at the right of Charge Account. This will present a pop-up selection of all your available subcodes. Use this menu to select the subcode that you wish to display.
   
• To change the date range to a different month, click the down arrow icon at the right of Bill Date Range. This will present a pop-up selection of month ranges. Use this menu to select the range that you wish to display.
   
• The View My Bill report window lets you alternate between viewing by Billing Group, Charge Account, or Owner. Use the pop-up menu next to View Bill By to toggle between these three views.
   
• To drill into the details of a charge, click the triangle icon at the left of the charge listing in the report. This will expand detail on the charge. Continue to click the triangle icons on lines to expose more detail.
   

The View My Calls window lets you view charges for one specific University phone number. It is accessed by clicking View My Calls from the Getting Started pop-up menu or by selecting Call Details accessible via the Billing link under the PCR-360 logo on the Customer Center window.

1. To get started, enter either a five-digit or ten-digit phone number in the Search Phone Number field.
 

2. Next, use the calendar fields to set the date range for the charges. The left field is the beginning of the date range and the right field designates the end of the range. Clicking into the date fields will present a calendar pop-up menu that where you can click on the begin and end date of the range.
 

3. Click Search. The Telecommunications / IT Billing system will display a record of all calls for the number during the designated time period.
 

There is no PDF download option for call history. But you can download call data to a CSV file by clicking on the Export to CSV button.

Make sure to log out of the Telecommunications / IT Billing system when you are finished. Click the PCR-360 logo in the upper left corner of any window, click Close to close the Getting Started pop-up menu, and then click the Logout link in the upper right corner of the Customer Center window.