24/7 IT Help Desk

The 24/7 IT Help Desk is your central point of contact for all Pitt Information Technology services. Get fast and friendly technical support how and when you want it—including holidays—via phone, live chat, online form, email, or drop-in.


About This Service

Key Features

  • Round-the-Clock Support: The 24/7 IT Help Desk provides assistance and support at any time, day or night. This ensures that users have access to help and troubleshooting resources whenever they encounter technical issues, regardless of the time or day.
  • Quick Issue Resolution: The Help Desk staff are trained to efficiently diagnose and resolve a wide range of technical problems. By leveraging their expertise and resources, they can provide prompt solutions, minimizing downtime and disruption to users' workflow.
  • Multi-Channel Support: Pitt's 24/7 IT Help Desk typically offers support through various channels, such as phone, email, chat, or online ticketing systems. This allows users to choose their preferred method of communication and receive assistance through a convenient and accessible channel.
  • Collaborative Problem Solving: The Help Desk staff are skilled in collaborative problem-solving. They work with users to identify and resolve issues by providing step-by-step instructions, sharing relevant knowledge resources, and engaging in effective communication to address concerns and find solutions.

Getting and Using This Service

How do I request this service?

Submit a ticket by clicking the Request Help button on the upper right hand corner of this page.

Other 24/7 IT Help Desk Contact Options

Who can use this service?

Students, Faculty, Staff, Researchers, Alumni, Applicants, Affiliates


How do I get help?

Submit a ticket by clicking the Request Help button on the upper right hand corner of this page.

Request Help

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You can request many Pitt IT services by completing one of these online forms. If you have questions about which form to use, please call the 24/7 IT Help Desk at 412-624-HELP (4357).
Call 412-624-2121 in any situation that requires immediate assistance from University police, the fire department, or an ambulance.


Service ID: 96
Wed 5/24/23 6:33 PM
Wed 11/8/23 11:23 AM