Intiveo - SDM Patient Engagement Software

intiveo

Overview

Intiveo is a comprehensive dental patient communication software designed to streamline and enhance the interaction between dental practices and their patients. The platform offers a variety of tools and features, including automated appointment reminders, confirmations, and recalls, which help reduce no-shows and ensure patients stay on top of their dental care. Additionally, Intiveo supports personalized patient communication through email, SMS, and phone calls, allowing dental practices to maintain consistent and effective contact with their patients. The software also integrates with existing practice management systems, providing a seamless experience for both staff and patients. By leveraging Intiveo, dental practices can improve patient satisfaction, increase operational efficiency, and ultimately foster better patient outcomes.

Application Information

Intiveo - Patient Engagement Software - Link to Web Application

Contacts

Fernanda Barbugiani - Customer Success Lead

Personal Email: fernanda.b@intiveo.com

Phone: 855-221-3279

Intiveo Vendor Support

Email Address: Support@intiveo.com

Intiveo Support Portal: Intiveo Support Portal (opens in a new tab) (Access Restrictions Apply)

Modules Currently Active

Patient Reminders
Chat
Forms
Referrals
Surveys
Blasts

Responsibility Matrix

Responsibility matrix for Intiveo tasks by role
Task	Patient Engagement Staff	Patient Engagement Leadership	Patient Experience Administrator	Intiveo Support	Clinical Applications Project Manager	Health Sciences IT
User Account Creation and Configuration	Informed	Consulted	Informed	Support	Responsible / Accountable	Support
User Account Role Management	Informed	Consulted	Informed	Support	Responsible / Accountable	Support
User Clinic Access Management	Informed	Consulted	Informed	Support	Responsible / Accountable	Informed
User Security Role Management	Informed	Consulted	Informed	Support	Responsible / Accountable	Informed
Chat Template Management	Informed	Consulted / Informed	Responsible / Accountable	Consulted / Informed	Support	Informed
Chat Settings / Configuration Management	Informed	Consulted	Responsible / Accountable	Consulted / Informed	Consulted / Informed	Informed
Chat Workflow Documentation	Informed	Consulted	Responsible / Accountable	Support	Supporting / Informed	Informed
Chat Best Practices Documentation	Informed	Consulted / Support	Responsible / Accountable	Consulted / Support		Informed
Chat "Blast" Management	Informed	Responsible	Accountable	Support	Support	Informed
Chat Blast Documentation	Informed	Responsible	Accountable	Support	Consulted	Informed
Referral Practice Management	Informed	Consulted	Accountable	Support	Responsible	Informed
Referral SDM Site Management	Informed	Accountable	Support	Support	Responsible	Informed
Referral SDM External Link Management	Informed	Accountable	Support	Support	Responsible
Daily Appointment Acceptance	Responsible	Accountable	Support	Support	Support	Informed
Enterprise Settings Management	Informed	Informed	Responsible	Support	Consulted	Informed

Departments and contact information
Department	Name	Contact Information
Anesthesia
Endodontics
Endodontics (UG)
Hygiene
Implant Center
EGPE
OD/TP
Prosthodontics (UG)
Restorative
Urgent Care
Screening
Pathology
Oral Surgery
Orthodontic and Dentofacial Orthopedics
Pediatric (Graduate Clinic)
Pediatric (Undergraduate Clinic)
Periodontic (Undergraduate Clinic)
Periodontics and Preventative Dentistry Practice
Prosthodontics (Graduate Clinic)
Special Needs Clinic

Roles and contact information
Role	Name	Contact Information
Patient Engagement Leadership	Connor McCullum	com30@pitt.edu
	Debbie Whitfield	dlw54@pitt.edu
Clinical Applications Project Manager	DN	dsn21@pitt.edu
HSIT Support	Health Science IT Pod	Create an HSIT Support ticket
	Mike Grissetti	grisetti@pitt.edu
	Dean Baker	Dean.Baker@pitt.edu
Pitt Digital	Pitt Digital Main Ticket	Create a Pitt Digital ticket
Intiveo Support	Intiveo Service Desk	Create an Intiveo support ticket
	Fernanda Barbugiani	fernanda.b@intiveo.com