Common Student Enrollment Issues (PeopleSoft)

• Confirm if Eligible to Enroll check box is checked on the appropriate Term Activation record. If the student is Term Activated in the enrollment Term but the Eligible to Enroll check box is not checked, they won't be able to enroll in classes for that Term.

Navigation: Main Menu > Records and Enrollment > Student Term Information > Term Activate a Student

• Check if student is Term Activated for the correct Term and Student Career Number. 
  • Student may have multiple Student Program/Plan's and may not be Term Activated in the correct one, representing what is their Primary Academic Program. Their Term Activation record for the enrollment Term may be set a a discontinued Student Program/Plan.

Navigation: Main Menu > Records and Enrollment > Career and Program Information > Student Program/Plan

• Was the student inactive (not enrolled) for the past 3 consecutive Terms, or not enrolled in their admitted Term?  If so, their Student Program/Plan has likely been discontinued per University Policy and the student must be readmitted. 
• Student may be Term Activated in a Student Program/Plan that is excluded from Self Service Enrollment (This only applies to the ability of the student to self enroll or not. It would not prevent the student being enrolled by an advisor/staff using Quick Enroll).

• Check if the class limit is full and student is placed on the wait list.

• This will present as an error "Unable to add this class - requisites have not been met". Check the requisites for the class to see what requisites the student is not meeting.

• Check to see if the student still has an active Advising Hold (ADV) for the enrollment Term. If ADV Service Indicator (Hold) is present for the enrollment Term, student must see their Advisor to have the Hold removed.

Navigation: Main Menu > Campus Community > Student Services Center

• Note: ADV Service Indicators do not make a student ineligible for Self Service Enrollment access, it will only block an enrollment transaction from being successful.  If a student cannot access Self Service Enrollment (add a class, access Shopping Cart, ect.), it is not because of an active ADV Service Indicator (Hold).

• Does the student have an enrollment appointment for the enrollment Term? Student cannot enroll until the enrollment appointment date/time.

Navigation: Main Menu > Campus Community > Student Services Center  

• If the student was provided a Permission Number for the class, make sure the Permission Number was generated for the specific subject, Catalog Number, Section Number, Class Number, that the student is attempting to enroll in. Also make sure the correct overrides were set for the provided Permission Number.

Navigation: Main Menu > Records and Enrollment > Term Processing > Class Permissions > Class Permissions 

• A limited amount of wait list spots are available for all sections of undergraduate courses and select graduate courses. The wait list option is available for students to select when enrolling in a course so that when seats become available in a closed course, an automatically run process will enroll the student, so long as all appropriate enrollment criteria for the course are met.  If a student does not meet the criteria to be auto-enrolled in a course, the process will select the next student on the wait list who does satisfy all criteria for enrollment, according to their position number. Students may be waitlisted for up to 8 credits at a time.

• Attempt to enroll in a class is blocked. This will present as an error "You have already taken this class. Permission to retake this class is required".
• Refer to Course Repeat FAQ