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Q: What types of events do you support?
A: We support a wide range of events, including meetings, award ceremonies, multi-day conferences, and hybrid events with virtual participation.
Q: Can you support events using Microsoft Teams and Zoom?
A: Yes, we specialize in hybrid events and offer seamless integration with Microsoft Teams and Zoom for remote participants.
Q: What is the cost for event support services?
A: Departments engaged with PITT IT for support are not charged for event support during normal business hours. Events held after 5:00, Monday thru Friday are charged $75/hour/technician. Saturday events are charged a rate of $95/hour/technician. Departments not supported by Pitt IT are charged $80 per/hour/technician Monday thru Friday, and $95 per/hour/technician on Saturdays.
Q: What are the technical requirements for hybrid events?
A: Hybrid events are supported utilizing Microsoft TEAMS or ZOOM. The department is responsible to have the appropriate licensing to support the needs of the hybrid event.
Q: What is the cancellation policy?
A: Cancellations must be communicated at least 1 week prior to the event to avoid being charged the agreed upon costs
Q: Are there any limitations on requesting event support?
A: Requests must be made at least 2 weeks in advance for single day events, 4 weeks advance request for large multi-day conferences. Changes to event details after the service agreement is signed may incur additional costs.
Q: What happens if there are technical issues during the event?
A: Our professional dedicated technical support team will be available to troubleshoot and resolve any issues during your event.