At Pitt Digital AV Event Support Services, we provide reliable and professional support for a variety of campus events. Our experienced team is dedicated to helping academic departments and executive leadership host successful meetings and presentations. With essential AV tools and a collaborative approach, we ensure smooth execution for supported events. For needs beyond our in-house capabilities, we are happy to connect with trusted external AV partners to ensure your event’s success.
About This Service
Key Features
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Focused Expertise: Our team supports small-scale, academic-focused and executive meetings within University buildings.
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Essential Equipment: We offer basic AV tools such as monitors, microphones, and laptops to support presentations and meetings.
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Reliable Support: We are committed to providing attentive, professional service within our capacity.
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Vendor Coordination: For events outside our scope, we can help coordinate with trusted external AV vendors to meet your needs.
Services Offered
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Pre-Event Consultation: We’ll discuss your AV needs and let you know what is possible based on your event type and location.
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Setup and Testing: We’ll set up essential equipment (TV monitors, laptop, microphones) and test them before your event.
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On-Site Support: A technician will be present during your event to handle basic troubleshooting and equipment monitoring.
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Platform Integration: We can assist with integrating Microsoft Teams or Zoom for remote participants in supported meetings.
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Post-Event Breakdown: After your event, we will remove equipment and ensure the room is returned to its original state.
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Vendor Coordination: For events requiring more complex AV support, we can refer and coordinate with external vendors approved by the University.
Supported Event Types
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Academic Department Events
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Executive-Level Administrative Meetings
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Small In-Person or Hybrid Events (with limited tech needs)
Note: We currently cannot support large-scale events, student organization activities, or events requiring advanced AV production.
Event Location Policy
- AV support is available only for events held inside University of Pittsburgh campus buildings
- Please reference the 'Event Support Location' table under Service Request Forms for more details on supported event spaces.
Cost Structure
- Pitt Digital Supported Departments:
- Departments with a current support engagement with Pitt Digital are not charged for events held during standard University business hours.
- Event support after 5:00 pm is charged at $75/hour/technician.
- Event support for Saturday is charged at $95/hour/technician.
- Non Pitt Digital Supported Departments:
- Event support Monday through Friday during normal business hours at $80/hour/technician.
- Event support for Saturday is charged at $95/hour/technician.
Getting and Using This Service
How do I request this service?
- Submit an AV Event Request: Complete the request form below
- Requests must be made at least 2 weeks prior to your event. 4 weeks for multi day conferences. A support technician will reach out to provide an initial consultation. Requests made within 2/4 weeks of the scheduled event may not be honored. Event support will be based on required resource availability needed for the successful support of your event.
- Service Agreement: After the initial consultation, we will send a service level agreement (SLA) outlining the scope of support, equipment to be used, projected costs, and other relevant details for your approval.
- Event Confirmation: Confirm the event details and sign the service agreement at least 1 week before the event to ensure availability and preparation time.
- Pre-Event Walkthrough: Your assigned support technician will schedule a pre-event walkthrough to finalize the setup and address any last-minute changes.
Change/Cancellation for Event Support:
- Changes to the event details after the service agreement has been signed may incur additional costs and are subject to available resources.
- Cancellation of services must be communicated at least 1 week prior to the event.
- For hybrid events utilizing Microsoft Teams and Zoom, ensure that all participants have the necessary access and permissions set up prior to the event.
Note: These are general guidelines and may be adjusted based on specific event requirements or organizational policies. If you have any questions or need further assistance, feel free to contact our support team by submitting a ticket to the
Technology Help Desk.
Who can use this service?
Faculty, Staff, Researchers, Affiliates
Service Request Forms
| Event Support Location: |
Request Form |
To request support for University of Pittsburgh buildings other than the Connolly Ballroom, Alumni Hall Ballroom, William Pitt Union and the University Club use the Pitt Digital form.
Note: You must be authenticated before using this form. |
Request Event Support from Pitt Digital |
| Connolly and Alumni Hall Ballrooms - The University Center for Teaching and Learning (UCTL) provides event support for spaces such as the Connolly Ballroom and Alumni Hall Ballroom. |
Request Event Support from UCTL
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| William Pitt Union - Events in the William Pitt Union are supported by the building's AV team. To request their support, fill out their request form to the right. |
Request Event Support for the
William Pitt Union Location |
| University Club - The University Club has a special form for requests. To book an event at the University Club, please use the form to the right. |
Request Event Support for the
University Club Location |
Support
If you have any questions about this service, check out the Audio Visual Support FAQ, or feel free to contact our support team by submitting a ticket to the Technology Help Desk.