At Pitt IT AV Event Support Services, we understand the importance of flawless execution for your events. Our Audio Visual Event Support Service is designed to ensure your presentations, conferences, and meetings run smoothly, with state-of-the-art technology and experienced professional assistance.
About This Service
Key Features
- Expertise: Our team has extensive experience in managing audio visual requirements for events of all sizes, including hybrid events.
- Quality Equipment: We use quality equipment to ensure clear sound and visuals for your audience, both in-person and virtual.
- Customer Focus: We prioritize your needs and work diligently to exceed your expectations.
Services Offered
- Pre-Event Consultation: Our team works with you to understand your event’s specific AV needs, assuring all your AV requirements are met.
- Equipment Setup and Testing: We provide a wide range of audio-visual equipment, including microphones, speakers, projectors, screens, monitors, and laptops, which are set up and tested before your event begins.
- Professional On-Site Technical Support: Our experienced technicians will be on hand throughout your event to troubleshoot any issues and ensure everything runs flawlessly.
- Hybrid Event Support: We specialize in supporting hybrid events, ensuring flawless integration with digital platforms like Microsoft Teams and Zoom for remote participants.
- Live Streaming and Recording: Capture your event with our live streaming services, and have it recorded for future reference or for those who cannot attend in person.
- Post-Event Breakdown: Once your event concludes, our team will efficiently dismantle and remove all equipment, leaving the venue as we found it.
Supported Event Types
Cost Structure
- Pitt IT Supported Departments: Departments with a current support engagement with Pitt IT are not charged for events held during normal business hours. Event support after 5:00 pm is charged at $75/hour/technician. Event support for Saturday is charged at $95/hour/technician.
- Non Pitt IT Supported Departments: Events for non-Pitt IT supported departments are charged $80/hour/technician Monday thru Friday. $95 per/hour/technician for Saturday events.
Getting and Using This Service
How do I request this service?
- Submit an AV Event Request: Complete the request form below
- Requests must be made at least 2 weeks prior to your event. 4 weeks for multi day conferences. A support technician will reach out to provide an initial consultation. Requests made within 2/4 weeks of the scheduled event may not be honored. Event support will be based on required resource availability needed for the successful support of your event.
- Service Agreement: After the initial consultation, we will send a service level agreement (SLA) outlining the scope of support, equipment to be used, projected costs, and other relevant details for your approval.
- Event Confirmation: Confirm the event details and sign the service agreement at least 1 week before the event to ensure availability and preparation time.
- Pre-Event Walkthrough: Your assigned support technician will schedule a pre-event walkthrough to finalize the setup and address any last-minute changes.
Change/Cancellation for Event Support:
- Changes to the event details after the service agreement has been signed may incur additional costs and are subject to available resources.
- Cancellation of services must be communicated at least 1 week prior to the event.
- For hybrid events utilizing Microsoft Teams and Zoom, ensure that all participants have the necessary access and permissions set up prior to the event.
Note: These are general guidelines and may be adjusted based on specific event requirements or organizational policies. If you have any questions or need further assistance, feel free to contact our support team by submitting a ticket to the
Technology Help Desk.
Who can use this service?
Faculty, Staff, Researchers, Affiliates
Service Request Forms
| Event Support Location: |
Request Form |
To request support for University of Pittsburgh buildings other than the Connolly Ballroom, Alumni Hall Ballroom, William Pitt Union and the University Club use the Pitt IT form to the right.
Note: You must be authenticated before using this form. |
Request Event Support from Pitt IT |
| Connolly and Alumni Hall Ballrooms - The University Center for Teachning and Learning (UCTL) provides event support for spaces such as the Connolly Ballroom and Alumni Hall Ballroom. |
Request Event Support from UCTL
|
| William Pitt Union - Events in the William Pitt Union are supported by the building's AV team. To request their support, fill out their request form to the right. |
Request Event Support for the
William Pitt Union Location |
| University Club - The University Club has a special form for requests. To book an event at the University Club, please use the form to the right. |
Request Event Support for the
University Club Location |
Support
If you have any questions about this service, check out the Audio Visual Support FAQ, or feel free to contact our support team by submitting a ticket to the Technology Help Desk.