Q: What types of events do you support?
A: We support a wide range of events including meetings, departmental conferences, and hybrid events with virtual participation.
Q: What buildings do you support?
A: We support any Pitt owned building on the Oakland Campus with a department engaged with Pitt Digital for support including the Cathedral of Learning, Posvar Hall, David Lawrence Hall, Barco Law, Mervis Hall, Benedum Hall, etc.
Q: Can you support events using Microsoft Teams and Zoom?
A: Yes, we specialize in hybrid events and offer seamless integration with Microsoft Teams and Zoom for remote participants. The department is responsible to have the appropriate webinar licensing for Microsoft Teams and Zoom if applicable.
Q: What is the cost for event support services?
A: Departments engaged with Pitt Digital for support are not charged for event support during normal business hours. Events held before 8:00 AM and after 5:00 PM, Monday thru Friday are charged $75/hour/technician. Saturday events are charged a rate of $95/hour/technician. Departments not supported by Pitt Digital are charged $75 per/hour/technician Monday thru Friday, and $95 per/hour/technician on Saturdays.
Q: What are the technical requirements for hybrid events?
A: Hybrid events are supported using a combination of in-room AV equipment utilizing Microsoft TEAMS or ZOOM for the virtual component. The AV Events team will provide any additional equipment such as microphones, video cameras and displays. The department is responsible for having the appropriate webinar licensing if applicable.
Q: What is the cancellation policy?
A: Cancellations must be communicated at least 1 week prior to the event to avoid being charged the agreed upon costs
Q: Are there any limitations on requesting event support?
A: Requests must be made at least 2 weeks in advance for single day events, 4 weeks advance request for large multi-day conferences. Events that do not meet these requirements are subject to our discretion and availability. Changes to event details after the service agreement is signed may incur additional costs.
Q: What happens if there are technical issues during the event?
A: Our professional dedicated technical support team will be available to troubleshoot and resolve any issues during your event.