Health Sciences Service Desk

About Health Sciences IT 

HSIT Regular Hours of Operation: 7:00 AM - 6:00 PM Monday - Friday | 412-648-2222

After-Hours Nursing: 6:00 PM - 9:00 PM Monday - Friday | 412-624-2419 - subject to changes 

After-Hours SHRS: 6:00 PM - 9:00 PM Monday - Friday | 412-383-6657 - subject to changes 

Service Desk 

  • Resolution of technology issues via remote assistance or by telephone 
  • Routing of desk-side technology issues  

Desk-Side Support 

  • Provides on site assistance for all technology needs and issues 
  • Current Pods
    • Assembly Pod (Shadyside)
    • Bridgeside Pod (South Oakland and South Side) 
    • Forbes Pod (Oakland - Forbes Tower) 
    • Hieber Pod (Oakland) 
    • Mercy Pod (Mercy Hospital) 
    • Scaife Pod (Oakland - Scaife Hall) 
    • Salk Pod (Oakland - Salk Hall and Pavilion) 
    • Victoria Pod (Oakland - Victoria Building) 

Responsibility Center Administration 

  • Assists with the management of sponsored accounts and resource accounts 
  • Current Responsibility Centers 
    • SVC Health Sciences (RC 30) 
    • School of Dental Medicine (RC 31) 
    • School of Nursing (RC 32) 
    • School of Pharmacy (RC 33)  
    • School of Medicine (RC 35) 
    • School of Medicine Administration (RC 85) 
    • SHRS (RC 39) 

Service Request Forms

Request Form 

Choose the request form above to be directed to the HSIT request form. 

Schools of Health Sciences New Hire Form 

Choose the request form above to be directed to the Schools of Health Sciences New Hire Form.

Getting and Using This Service

How do I request this service?

Email or access our help form.


How do I get help?

Submit a ticket by clicking the Request Help button on the upper right hand corner of this page.

Alternate Support Process

Request Service


Service ID: 273
Mon 11/13/23 1:44 PM
Tue 5/14/24 7:25 AM