Security Awareness and Training (KnowBe4)

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KnowBe4 provides security awareness resources to train, promote and reinforce information security best practices.

 

 

About This Service

Key Features

  • Mitigating Cyber Threats: Helps mitigate cyber threats through education on preventing data breaches, phishing attacks, malware infections, and other types of cyber incidents.
  • Customizable Training: KnowBe4 offers a variety of customizable training modules that can be tailored to meet the specific needs of users based on their roles and responsibilities.
  • Phishing simulations: KnowBe4 also offers phishing simulations, which allow Pitt to test users' susceptibility to phishing attacks and provide feedback on areas for improvement.
  • Compliance Support: KnowBe4 offers resources and tools to help Pitt comply with various security and privacy regulations, including HIPAA, PCI DSS, and GDPR.

Getting and Using This Service

What is available with this service?

Security Consultations

Departments or individuals may request support or guidance from the Pitt Digital Security team in the form of personalized security consultations. In these cases a department, team, or individual engages with Pitt Digital to discuss their IT environments or scenarios. Then the security team puts together their official recommendations based on University requirements, department needs, and industry best practices.

Community Engagement and Presentations

Similar to consultations, a department may request a presentation of information on a particular topic for a team or group from our Security team.

How do I request this service?

Submit a ticket by clicking the Request Help button on the upper right hand corner of this page.

How do I access this service?

Who can use this service?

Students, Faculty, Staff

Support

How do I get help?

Submit a ticket by clicking the Request Help button on the upper right hand corner of this page.

 
Request Help

Related Articles (28)

Avoiding Harmful Email, Software, and Hackers
Every day you receive email messages with attached documents, photos, or other electronic files.
Sometimes these attachments contain destructive viruses, Trojan horses, or spyware, sent intentionally by someone who intends to cause harm or steal sensitive personal information.
Avoiding Laptop and Mobile Device Theft
Laptops and other portable devices (such as tablets, smartphones, USB drives, CDs, floppy disks, etc.) are frequently stolen or lost. Remember that you should eliminate any unauthorized sensitive information from portable devices and encrypt all authorized sensitive information.
Best Practices for Avoiding Identity Theft
Identity theft has become one of the fastest-growing crimes in America today. Identity theft is the deliberate assumption of another individual's identity, usually to gain access to a person's finances or to frame that person for a crime.
Best Practices for Safe, Secure, Social Networking
The number of social networking sites is ever growing. Where once our only choice seemed to be Usenet or Friendster (remember those?), we now have a dizzying array from which to choose: Facebook, LinkedIn, Twitter, YouTube, Pinterest, Flickr, Digg, Reddit, Instagram... the list goes on, and changes almost daily!
De-identifying Health Information
Identifiers That Must Be Removed to Make Health Information De-Identified
Disable Your Browser's Built-in Password Manager
This article shows you how to disable your browser's built-in password management feature to avoid confusion and enhance security after you have installed Pitt Password Manager.
Disposing of Computers and Computer Accessories
Units that are planning to recycle and throw away computer equipment and media are required to do so in a manner that securely removes sensitive information.
Email Protection: Defender for Office 365
Pitt's Microsoft 365 mailboxes are protected by Exchange Online Protection and Microsoft Defender for Office 365, which together guard against phishing, business email compromise, malicious links
(Safe Links), and zero-day malware in attachments (Safe Attachments). This article explains how each layer works, what you may see in Outlook, and how to report a legitimate message that was incorrectly quarantined.
Enable Support for TLS 1.2 or 1.3 on Web Browsers
This article details how to enable support for TLS 1.2 or 1.3 on web browsers.
Guide to Identifying Personally Identifiable Information (PII)
This article provides University buyers guidance on how to identify personally identifiable information (PII) when negotiating service agreements or issuing purchase orders for work to be performed by outside vendors.
Mobile Device Security Guidelines and Best Practices
With more University business being done on mobile devices and smartphones, faculty and staff need to make sure that they are doing their best to secure their devices and protect the University’s interests. Please read over the following guidelines to make sure that your smartphones and tablets are properly secured, regardless of whether they are University-owned or personal.
Password Best Practices and Standards
Password best practices and standards. Includes FAQ and how-to instructions at the end.
Phishing Emails: Don't Take the "Bait"
Phishing emails are the most common entry point for cybersecurity incidents. This article describes what phishing looks like, how to recognize it, and how to report it — preferring the KnowBe4 Phish
Alert Button (PAB) in Outlook. Also covers what to do if you already clicked something, and why you should not report messages you released from quarantine.
Pitt's DMARC Email Validation
Pitt enforces DMARC Email Validation to keep spoofed phishing out of inboxes and to protect the pitt.edu domain from being spoofed at other organizations. This article explains how DMARC works at Pitt, why some legitimate messages occasionally get quarantined, and what departments using third-party broadcast email platforms like Mailchimp and Campaign Monitor must do to ensure their messages are delivered.
Protect Yourself from Physical Security Breaches
Sensitive documents and computer files can be vulnerable to a theft or accidental exposure if not kept physically secured.