The Pitt IT Project Portfolio Management Office provides Business Process Improvement (BPI) services utilizing Lean Six Sigma principles.
The BPI Service can help units solve problems by facilitating process improvement projects charged with:
- Improving the quality of a process output or service
- Streamlining processes by identifying and working to eliminate the non-value-added activities that consume the majority of time
- Identifying and remediating process gaps and bottlenecks
About This Service
Key Features
- Increased Efficiency: Business Process Improvement aims to streamline and optimize existing processes, resulting in increased efficiency and productivity. By identifying and eliminating bottlenecks, redundancies, and inefficiencies, Pitt IT helps organizations operate more smoothly and effectively, saving time and resources.
- Cost Reduction: Improving business processes often leads to cost reduction by eliminating unnecessary steps, reducing waste, and optimizing resource allocation. Pitt IT's expertise in process improvement helps identify areas where cost savings can be achieved without compromising quality or service delivery.
- Increased Customer Satisfaction: A well-improved business process often translates into improved customer satisfaction. Streamlined processes mean faster response times, smoother interactions, and better service delivery. By optimizing processes, Pitt IT helps organizations meet and exceed customer expectations, leading to higher satisfaction levels.
- Data-Driven Decision Making: Business Process Improvement relies on data analysis and measurement to identify areas for improvement. Pitt IT helps organizations collect and analyze relevant data, enabling data-driven decision making. This ensures that process improvements are based on objective insights, leading to more effective outcomes.
Service Request Form
Submit a Request for a BPI
Getting and Using This Service
How do I request this service?
Submit a ticket by clicking the Request Help button on the upper right hand corner of this page.
Who can use this service?
Faculty, Staff
Support
How do I get help?
Submit a ticket by clicking the Request Help button on the upper right hand corner of this page.