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Service Management Office (SMO) Requests
Service Management Office (SMO) Requests
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Use the Sign In link in the top right to sign in before filling out this form
to view your request once submitted. When you are signed in, your name and contact information will automatically be included with your request.
Which type of request would you like to make?
Submit a request or question to the Service Management Office
Submit a request or question for the Service Catalog
Submit a request or question to the Knowledge Manager
What can the Service Management Office help you with?
What can the Service Management Office help you with?
Major Incident After Action Report Review
Business Process Analysis
Root Cause Analysis
General Question/Other
Associated Ticket for Major Incident After Action Report Review
Additional information about the Major Incident After Action Report Review
Associated Ticket for Business Process Analysis
Additional information about the Business Process Analysis
Associated Ticket for Root Cause Analysis
Additional information about the Root Cause Analysis
Associated Ticket for General Question/Other
What is your general question or other item the SMO can assist you with?
Select one of the following options for the Service Catalog
Select one of the following options for the Service Catalog
Add a New Service/Product
Update an Existing Service/Product
General Question/Other
New Service/Product Name
Will your new service be available for customers to access in the Service Catalog?
Will your new service be available for customers to access in the Service Catalog?
Yes
No
Not Sure
What is the current lifecycle status of your new service?
What is the current lifecycle status of your new service?
Developing - Services/Products entering the service portfolio
Deployment - Services/Products getting ready to be deployed to production
Production - Services/Products that are operational in production
Limited Production - Services/Products that are operational in production but have limited use
Retiring - Service/Product that is actively transitioning to retirement
Retired - Fully retired Service/Product
Description of your new Service/Product
Key Features - List 3-5 Key Features of the new Product/Service
Service or Product Support Team
List names or existing groups. These are the individuals who would be notified when a ticket is assigned to this service.
When requesting help for your new service where should the initial request be routed to?
When requesting help for your new service where should the initial request be routed to?
Pitt IT Help Desk
Service/Product Support Team
Other
Where should the initial request be routed to?
When requesting help for your new service/product do you want the default ticket type to be?
When requesting help for your new service/product do you want the default ticket type to be?
Incident - Something is Broken
Service Request - I need something or have a question
Who can access your new service? Select all that apply.
Who can access your new service? Select all that apply.
Students
Faculty
Staff
Researchers
Applicants
Alumni
Affiliates
Special Considerations (Supported browsers, special permissions, account types, etc.)
What existing service/product would you like to update?
Description of changes for the existing service/product
What is your general question or other item you need assistance with for the Service Catalog?
What can the Knowledge Manager help you with?
What can the Knowledge Manager help you with?
Add a New Knowledge Category
Add a New Knowledge Article Shortcut
General Question/Other
What would you like the new category name to be?
Where would you like the new category to live?
Who should be able to view the new category?
Which article would you like to have a shortcut to?
What category would you like the shortcut to appear in?
What is your general question or other item the Knowledge Manager can assist you with?
Attachment
File attachments associated with the ticket.
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Other Fields
Your name
Your first name
Your last name
Your email address
Verification Code