Gmail App: Unable to Access Pitt Email on Android

Overview

Some Android users may see this error when adding or syncing their Pitt Email account in the Gmail app:

"Check your account info and try again, or switch to modern auth below. To get help, contact your IT admin."

This error was widely reported in May 2026. Google confirmed a Gmail for Android bug affecting Microsoft Exchange Online accounts and fixed it in Gmail version 2026.05.11 on May 21, 2026. The problem began around the same time Microsoft started requiring Exchange ActiveSync (EAS) version 16.1 or higher for Exchange Online (March 1, 2026). Google has not published a root cause.

This issue is resolved in current versions of the Gmail app. If you still see the error, an outdated app is the most likely cause.

If You're Still Experiencing Issues

Before contacting the Help Desk, try the following:

  1. Open the Google Play Store and install any pending Gmail update (version 2026.05.11 or later).
  2. Open Gmail and try signing in to your Pitt Email account again.
  3. If the issue persists, remove the Pitt Email account from the Gmail app and re-add it.

If you continue to have trouble, contact the Pitt Digital Help Desk for assistance.

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