Stale Request Error When Logging In with Pitt Passport

Stale Request Error When Logging In with Pitt Passport

What is the error?

A "Stale Request" error appears when your login session is no longer valid. Pitt Passport uses Shibboleth single sign-on, which expects each login step to happen in order within one browser session. If that sequence is interrupted, the system shows this page instead of letting you continue.

Uploaded image

Common causes

  • Using the Back button after signing in or while on the login page
  • Bookmarking the Pitt Passport login page instead of the application you want to reach
  • Following a saved or shared link that points to the login form
  • Leaving a login page open for a long time before signing in
  • Having several tabs or windows open to Pitt Passport at once
  • Old cookies or cached session data in your browser
  • Switching networks mid-login, such as moving from Wi-Fi to cellular

How to fix it

  1. Close the error page and close all open Pitt Passport and application tabs or windows.
  2. Open a new browser window.
  3. Go directly to the application you want to use from its official address or from my.pitt.edu or services.pitt.edu.
  4. Sign in again when prompted.

It may take more than one attempt, since the first try after an error can fail.

If the error continues

  1. Clear your browser cache and cookies, then restart the browser.
  2. Try a different browser such as Chrome, Firefox, or Edge.
  3. Try a private or incognito window to rule out saved data or extensions.
  4. Confirm that cookies are allowed. In Safari, check Settings, then Privacy.
  5. Remove any saved login pages from your bookmarks, password manager, or app settings.
  6. Restart your device.
  7. Try a different network, such as switching between Wi-Fi and cellular data.

How to avoid it

  • Bookmark the application, not the login page.
  • Do not use the Back button during or after sign in.
  • Start a fresh browser session each day.
  • Avoid opening several sign-in tabs at once.
  • Use email links only for their intended one-time purpose.

Still need help?

Contact the the Technology Help Desk. Include the application you were using, your browser and device, and a screenshot of the error.

Print Article