Transferring Teams Calls on the Legacy Polycom Handset

Overview

This document covers how to transfer calls and set up conference calls using the Polycom handset on the University's digital voice service.

The Polycom VVX 501 telephone handset features a touchscreen. You can perform a range of advanced call handling tasks with only one or two quick taps.

 

Detail

The most common advanced feature utilized by University faculty and staff is the blind transfer of a call to a different number. On the Polycom VVX 501 handset, these types of transfers are managed by tapping the buttons on the phone screen, not the phone's keypad.

These instructions cover performing both Blind and Consultative call transfers as well as conference calls.

  • On a blind transfer, the person answering the call transfers it to another extension without checking first to see if the other party is available or wants to take a call. The call rings at the new number and is no longer audible on the original extension. If the call is not answered, it is logged as a missed call at the transferred extension.
  • consultative transfer involves putting the incoming caller on hold and ringing a destination person to see if they want to take the call. If yes, the call is transferred away from the person who originally answered the call. If the transferred call is not answered, it is directed back to the original recipient.
  • A third option is when the call answerer connects the caller and the destination person but stays on the line to make the introduction. This is essentially a three-way conference call.

All of these procedures are documented in the sections below. The last section documents how to change the settings on your VVX 501 handset so that the default transfer mode is blind.

Transferring a Call (Blind) to Another Number Without Picking Up
Transferring a Call (Blind) to a Contacts Listing Without Picking Up
Transferring a Call (Blind) to Another Number After Answering
Transferring a Call (Blind) to a Microsoft Teams Contact After Answering
Transferring a Call (Consultative) to Another Number
Transferring a Call (Consultative) to a Microsoft Teams Contact
Creating a Conference Call with Another Number
Creating a Conference Call with a Microsoft Teams Contact
Changing the Default Transfer Type to Blind

 

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Details

Article ID: 131
Created
Mon 7/24/23 4:15 PM
Modified
Thu 10/26/23 8:55 AM

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