Overview
You can manually configure your computer using the steps in this help sheet. You must have installed the InCommon certificates before completing the instructions below. Refer to the help sheet titled Installing InCommon and USERTrust Certificates On Your Computer (Mac and Windows) for details.
Windows 11 Instructions
MacOS Instructions
Windows 11 Advanced Instructions
Section 1 - Enable the Wireless Auto Config Service
1. From the Windows 11 Search bar in the taskbar, type Services and then press the Enter key. This will automatically open the Services menu.
2. In the list, scroll down to WLAN AutoConfig. Right click on WLAN AutoConfig and select Properties.
3. Set Startup type: to Automatic, click Apply, then click OK.
4. Restart the computer.
Section 2 - Configure the Native 802.1x Client
1. From the Windows 11 Search bar in the taskbar, type Control Panel and then press the Enter key. This will automatically open the Control Panel.
2. Click Network and Internet, then Network and Sharing Center.
3. Click Set up a new connection or network.
4. Select Manually connect to a wireless network, then click Next.
5. Enter the following settings, then click Next.
a. Network Name: WIRELESS-PITTNET
b. Security Type: WPA2-Enterprise
c. Encryption Type: AES
Note: If you are prompted that the network already exists, select Use the existing network. If that previous configured network is unable to connect, you will need to use the instructions listed in the next section to remove your previous Wireless PittNet connection.
The Following Steps are for Older Operating Systems Only
6. Click the Security tab and enter the following settings:
a. Choose a network authentication method should be set to PEAP
b. Remember my credentials should be unchecked
c. Click the Settings button next to Choose a network authentication method
7. Enter the following settings:
a. Verify the server's identity by validating the certificate is checked
b. Connect to these servers is checked and set to ias.cssd.pitt.edu
c. USERTrust RSA Certification Authority is checked under Trusted Root Certification Authorities
d. The Notifications before connecting: option is set to Don't ask user to authorize new servers or trusted CAs
e. Select Authentication Method is set to Secured password (EAP-MSCHAP v2)
f. Enable fast reconnect is checked
g. Click Configure next to Select Authentication Method
8. Enter the following settings:
a. Uncheck Automatically use my Windows logon name and password (and domain if any)
b. Click OK
9. Click OK.
10. Click OK.
11. Click Close.
12. From the taskbar, click the section with the sound and battery icons, click the arrow next to the Wi-Fi symbol, select WIRELESS-PITTNET, and click Connect.
13. Enter your University Computing Account username and password.
Troubleshooting: Removing Your Previous Wireless PittNet Connection
Use these instructions if you have previously configured your computer to access Wireless PittNet and are having difficulty connecting. Once completed, you can re-configure your Windows 11 computer to access Wireless PittNet using the steps that appear in Section 2 of this document.
1. From the Windows 11 Start menu, click Settings.
2. Click Network & Internet in the left sidebar.
3. Click Wi-Fi.
4. Select Manage known networks.
5. Select Forget next to WIRELESS-PITTNET.
6. Continue your Wireless PittNet configuration using the steps in Section 2 - Configure the Native 802.1x Client.
Troubleshooting: Checking Your Time and Date
One of the first places to check if you are having problems completing a wireless connection is the PC's time and date settings.
1. Enter "time and date" in the Windows 11 search bar (where it says "Type here to search").
2. Click on the "Change the date and time" option that appears under "Best match."
3. Use the Date & time settings window to make sure that your PC is set up for the correct time zone. Use the "Change" button if needed to make sure your PC's time settings are correct.
Troubleshooting: Restarting Your WiFi Service
Sometimes, a PC's wireless services will not adjust to changes immediately. Restarting your PC's wireless services is one of the first things to try if your system is not correctly connecting to WIRELESS-PITTNET.
1. In the taskbar to the left of the date and time, click the menu with the speaker and battery icons.
2. Click the blue button with a Wi-Fi symbol. The section will become white. After a couple of seconds, click it again and it will become blue.
This will restart your PC's wireless services.
Troubleshooting: Additional Configuration Instructions for Dell and IBM Computers
If you attempt to connect to Wireless PittNet and fail, you may receive an error message stating that other software is managing the connection. If so, disable or uninstall existing wireless networking software that was pre-installed on your computer by the manufacturer. The following steps explain how to either disable or uninstall pre-existing wireless software on a Dell computer. We will add instructions for other computer manufacturers as needed.
Disable Dell Wireless Networking Software
1. Right click on the Dell Wireless Utility, located in the System tray. It is represented by several green bars.
2. Click Open.
3. Click the Wireless Networks tab. Uncheck the Let this tool manage your wireless settings checkbox.
4. Click Apply then click OK.
Return to the top of this page and complete the instructions to connect to Wireless PittNet.
Uninstall Dell Wireless Networking Software
1. Select Start, then Search.
2. Search for Add or remove programs.
2. Select Apps & features from the left-hand column.
3. Search for and select Dell Unified Wireless Suite, then click Uninstall.
4. Return to the top of this page and complete the instructions to connect to Wireless PittNet.