About
The Canon project and contract is managed by University Managed Print Services under the Business, Hospitality and Auxilary Services office.
Old Vendor: Ricoh - Doing Better Business
As of June 1, 2024, Doing Better Business (DBB) is responsible for providing all repair service and supplies for the current University fleet of Ricoh Multifunctional Printer Equipment. This service agreement will support the University office print operations while we transition to our new office print provider.
New Vendor: Canon
With the help of Canon, our newly appointed office print provider, University Managed Print Services will be performing campus-wide print assessments. Please feel free to review the progress or see when Print Services will be in each building.
Billing & Audit
The Business, Hospitality and Auxiliary Services Copy Cat and Copier Administrator currently runs an audit server to complete billing to each department for their usage.
Repairs and Supplies
Canon
Equipment repair service requests must be submitted to Canon by using the service tag information on your Canon device.
New toner is auto shipped from Canon to your office/building when the device senses toner is low. No need to order yourself. Once you replace the cartridge, place the old cartridge in the same box the new cartridge arrived in, using the pulp end molds to secure the cartridge. Create your label for free mail back on Canon’s site. Print and affix your label to the sealed box. This is to help the university and Canon track how much is recycled.
Ricoh Devices
For repair service and supplies until new units are placed, please call (800) 456‐1977, go online to and fill in the form, or email firsttouch@doingbetterbusiness.com with the following information: Ricoh model & equipment ID, department name, building, room number, contact name with phone number, supply description if requesting a supply item.