Initial Check
Are you on a UPMC computer? Please contact the UPMC Help Desk.
Setup Verification
Steps:
- Verify Installation:
- Confirm that the uniFLOW Smart Client is installed correctly.
- Check the version number by opening the application and navigating to the "About" section or similar.
- Compare the installed version with the latest available version on the official uniFLOW website.
Restart the Computer
Steps:
- Restart the Device:
- A simple restart can often resolve minor issues.
- After restarting, attempt to use the uniFLOW Smart Client to see if the problem persists.
Reinstall uniFLOW Smart Client
Steps:
- Uninstall and Reinstall:
- For Windows: Go to Control Panel > Programs > Uninstall a program, select uniFLOW Smart Client, and click "Uninstall."
- For Mac: Open Finder > Applications, locate uniFLOW Smart Client, and drag it to the Trash. Empty the Trash.
- Download the latest version from the official uniFLOW website.
- Install the downloaded version and restart the computer.
- Test the application again.
Check Startup Settings
Steps:
- For Mac:
- Open System Preferences.
- Go to Users & Groups > Login Items.
- Ensure uniFLOW Smart Client is listed and checked.
- For Windows:
- Press
Ctrl + Shift + Esc to open Task Manager.
- Navigate to the Startup tab.
- Ensure uniFLOW Smart Client is enabled.
Submit a Ticket
Steps:
- If the above steps do not resolve the issue, submit a support ticket using the link above with the following details:
- Operating System Version: Include whether it's Windows or Mac, and the specific version.
- uniFLOW Smart Client Version: Mention the version number.
- Error Messages or Behavior: Describe any error messages or specific issues encountered.
- Steps Taken: Indicate that steps 1-3 have been attempted.
Temporary Print Release Solution
Steps:
- Use Online uniFLOW Platform: