Understanding Enterprise Spam and Virus Filter with Exchange Online Protection

Overview

For spam and viruses, Microsoft 365 Email–Pitt Email (Outlook)–includes integrated mail filtering that quarantines suspect messages so they do not wind up in your inbox. Microsoft brands this function as Exchange Online Protection. The University also employs Microsoft Advanced Threat Protection measures for Pitt Email. These functions scan embedded links and attached documents in email messages and render them inert if they are found to be malicious. Bulk mail is a unique category of email that some people consider to be spam and others do not. You can choose how aggressively you would like the University’s spam filtering service to filter by adjusting or Customizing Your Bulk Mail Filtering using the email preferences for bulk mail via Manage Your Account.

Detail

Key Benefits:

  • Review quarantined messages: Ensure no legitimate messages have been flagged as spam. An email message will be sent periodically with a listing of flagged messages. This message will contain links that will let you release the message to your inbox or report it as not junk.
  • Identify approved senders: Adjust filtering settings so that wanted message should not be flagged in the future, if for some reason messages from them have wound up in quarantine.
  • Secure and protect your email inbox from:
    • Unwanted mass mailings (spam)
    • Messages with malicious payloads (viruses)
    • Messages with links that will steal information or download malicious software (phishing) 

Get Started in 3 Easy Steps

1. Choose one of the following options to access the Enterprise Spam and Virus Filter Service:

2. Select HomeThreat ManagementReview, and click Quarantine.

3. Review flagged messages, release to your inbox, or report for further investigation. 

More Ways to Manage your Pitt Email (Outlook) Using the Enterprise Spam and Virus Filter Service

Review Quarantined Messages in Office 365 Webmail Interface (via myPitt)

If you have not received an EOP ESN spam summary message recently, you can log directly into Office 365 to check. The Exchange Online Protection service can display a list of flagged messages.

  1.  Log in to Spam and Virus Filtering via myPitt (my.pitt.edu) -or- go to the Security and Compliance Center at protection.office.com.  Select Home, Threat Management, Review, and then click Quarantine.
  2. To further review flagged messages:
  • Filter or sort by Bulk, or Phish type using the menu.
  • Perform an Advanced Search to filter through messages by specific sender address, send date, subject line, or expiration date.
  • Release to your inbox.
  • Release and Report to your inbox and to Microsoft for further review.

eop spam and virus filter quarantine

Review EOP Spam Notification Messages
Reporting Junk Mail in Office 365 Webmail (via myPitt)
Reporting Junk Mail in Outlook (Desktop Email Client)
Blocking and Allowing Senders using Webmail (via myPitt) or Desktop Email Client

Blocking and Allowing Senders, and Trusting Contacts in the Outlook on the Web (via myPitt) or New Outlook

Microsoft documentation on safe senders can be found on the webpage Add recipients to the Safe Senders List in Outlook

  1. Log in to Pitt Email (Outlook) via myPitt (my.pitt.edu).
  2. Click the gear icon in the upper right-hand corner of the browser window.
  3. Under Settings, type send, then click Senders to go to the Senders section of the settings, which alternatively lives in Settings > Mail > Junk emailUploaded Image (Thumbnail)
  4. To automatically trust any email from addresses you add in your contacts, place a check in the box next to Trust email from my Contacts and click Save.
    Uploaded Image (Thumbnail)
  5. To flag future messages to block from an individual sender, enter the offending from address (for example, user@emailprovider.com), click into the Blocked senders and domains section, click +Add blocked sender, then enter the email address into the field and click OK. Don't forget to Save!
    Uploaded Image (Thumbnail)
  6. You can also add an email address to the Safe Senders and domains section to ensure that future messages from the address are not flagged as spam by Exchange Online Protection. Click the +Add safe sender button, enter the email address into the field, and click OK. Don't forget to Save!Uploaded Image (Thumbnail)

Note: To edit an existing email address in either the Blocked Senders or Safe Senders and Recipients fields, click the address to highlight it, then click the pencil icon. You can also click the trash can icon to remove an email address from either field.​​​​​​​ Don't forget to click Save!

Uploaded Image (Thumbnail)

 

Block (or Allow) a Sender with Outlook (Desktop Email Client)

Microsoft documentation on blocking senders can be found on the webpage Block or unblock senders in Outlook

  1. Right-click the message in Outlook and select Block.
  2. Choose whether to block the sender (block) or never block the sender (allow). You can also choose to block the sender's domain.
  3. Your list of safe/blocked senders will be updated accordingly.Uploaded Image (Thumbnail)
  4. To get to your Blocked/Safe Senders list in the desktop client, select Junk Email Options and click into the appropriate tab.

 

Trust Contacts with Outlook (Desktop Email Client)

Microsoft documentation can be found on the webpage Add recipients to the Safe Senders List in Outlook

  1. Right-click any message in Outlook, hover over Block, and select Junk Email Options.
  2. Click the Safe Senders tab.
  3. Place a check in the box next to Also trust e-mail from my Contacts.
  4. Click OK.Uploaded Image (Thumbnail)
Frequently Asked Questions

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