Getting Started With Telephone and Voicemail


Pitt Information Technology offers two telephone, voice messaging, and conferencing services available to faculty and staff on all campuses – Avaya and Teams. Service options have features that include voicemail, local calling plans, on-campus phone lines, off-campus business lines, fax lines, authorization codes for phones with calling restrictions, automated call distribution (ACD), automated attendant, calling restrictions, toll free numbers, audio conferencing, emergency phones, and other advanced telephony services.

We work closely with departments and Facilities Management during the planning and construction process to provide the infrastructure needed for high-quality data and voice services.

All equipment is evaluated for upgrades on an annual basis. Maintenance is performed during established change windows and downtimes to ensure stable and reliable service.

Request Service

To request these services, use the online Voice and Data Services Request.


The University offers voicemail service to faculty and staff including a variety of standard features such as personalized greetings, envelope information, and forwarding of messages.

If you are a Teams user, you have access to voicemail.

To request voicemail for an Avaya device, use the online Voice and Data Services Request.

Optional Voicemail to Email

The Voicemail to Email service delivers voicemail messages to a faculty or staff member's Pitt Email (Outlook) address as an audio file attachment. Voicemail to Email is available to faculty and staff at the Pittsburgh campus only. You can listen to your voice messages on your desktop computer, laptop, or smartphone using an application capable of playing .wav files (such as Windows Media player or iTunes). Once read, you can delete the message, forward it, or reply to it, just as you would any email message.

Note: You can only reply to voicemail messages via email if both you and the person who sent the message have opted in to Voicemail to Email and if you both use Enterprise Exchange.

Voicemail to Email works with the University's Enterprise Email system, Pitt Email (Outlook). The two-way integration with Enterprise Exchange email means that if you delete a voice message from your email, it will be automatically deleted from your voice mailbox at the same time.

If you are a Teams user, you have access to voicemail to email.

To request voicemail to email for your existing Avaya voice mailbox, submit an online help request. There is no cost for the service if you already have a voice mailbox.

If you do not already have a voice mailbox, you can request one by submitting the Voice and Data Services Request. There is a fee to set up your voice mailbox.



Faculty and Staff Services

The following services and features are available to faculty and staff:

Telephone Operators

The main University number is 412-624-4141. The University provides telephone operators who are available Monday through Friday from 8:00 a.m. to 5:00 p.m. to help direct calls.

Phone Lines
By-Request Telephone Features
Telecommunications Billing System
Additional Phone and Voice Services
Desktop Phone Models
Telecom Service Pricing

Standard Services and Activations


Monthly Service Fees – Voice

Single Line Service $9.00 per month, plus voice usage (see below)
Voicemail for Single-Line Service  $5.00 per month
Multi-Line Service – includes voicemail and domestic usage $39.00 per month, plus international usage
Microsoft Teams – includes voicemail and all usage $14.00 per month; no usage charges

Voice Usage Charges

Local – all calls within 412 and 724 area codes $.05 per call
Calls within PA – outside 412 and 724 area codes $.06 per minute
Domestic Calls – anywhere else within the U.S. $.05 per minute
International Calls  – calls outside of U.S varies
Directory Assistance $1.50 per minute

Cellular Charges

Cellular Phones and Plans varies
Cellular Activation or AOL*  $50.00
Cellular Upgrade/Downgrade, Plan Change, Accessories Order $25.00
Cellular Deactivation, Information Request no charge

Port Activation Charges

Voice/Data Port Activation $100.00
Voice Software Change $50.00
Electronics for Port Activations*  $220.00, plus labor (see below)

Labor Rates

Standard Labor $100.00 per hour
Overtime Labor $150.00 per hour
Expedite (SLA 3 business days)  $100.00 flat fee, plus OT labor charge
*AOL - Assumption of Liability (transfer of billing responsibility)  


Teams phones and headsets can be purchased via the Teams devices storefront in Panther Express.

To request Avaya telephones, submit a Voice and Data Services Request.

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Article ID: 442
Fri 8/25/23 11:43 AM
Tue 7/9/24 5:22 PM