Voice and Data Services

Commonly used telephone features

Faculty and staff dialing instructions.

Pitt Information Technology offers two telephone, voice messaging, and conferencing services available to faculty and staff on all campuses – Avaya and Teams.

The Telecommunications / IT Billing system lets you view bills for your information technology services or phone bills in an easy-to-use web interface.

General information about voicemail

Call 412-624-2121 in any situation that requires immediate assistance from University police, the fire department, or an ambulance.

A list of Frequently Asked Questions and answers concerning Microsoft Teams

Information for transferring a University-issued cell phone number to a personal wireless plan.

Information about Teams-compatible calling devices

Users may experience Avaya login issues despite correct settings, receiving the error: The telephone you are trying to share control of is currently out of service or associated with another login session. This article provides troubleshooting steps to resolve the issue.

Set up and access your voice mail box.

Learn how to connect your legacy Polycom phone to Microsoft Teams.

Discounts on smartphone services are available to students, faculty, and staff.

How to transfer a call without consulting in Microsoft Teams.

How to transfer a Teams call after consulting

How to transfer calls and set up conference calls using the Polycom handset on the University's digital voice service.

A list of University emergency phone numbers

Phone functions for Teams