Overview
Microsoft Teams is the default chat, meeting, and calling app in Office 365. Teams provides a more stable and reliable platform for phone users than the previous Skype for Business app, as well as an intuitive, chat-based workspace that enables you to easily have conversations, host meetings, share files, and collaborate on documents in real time from any device.
Microsoft provides detailed guides, including videos, on how to use the Teams application for making and receiving calls. Please see this site for more information!
Detail
Teams and Skype for Business Phones at Pitt
Microsoft retired Skype for Business in July 2021, and Pitt Information Technology worked closely with departments to ensure a smooth transition to Teams.
Using Teams as Your Phone
You can browse a list of Teams help resources at the bottom of this page, or you can use the help wizard below to guide you to the resource you need based on the task you are trying to perform.
Use the Help Wizard
Browse Help Resources
The links below provide a preview of how you will use Teams to make and receive University phone calls. You can also refer to Microsoft's website to compare which calling features are available via desktop, web, and the Teams mobile app.
Getting Started
| Task |
Windows/Mac |
Mobile |
| Quick Start Guide |
View |
View |
| Install Teams |
View |
View |
| Set up your headset/audio device |
View |
|
| Answer a call |
View |
View |
| Call someone via phone number |
View |
View |
| Add someone to a call |
View |
|
| Make multiple calls at the same time |
View |
View |
| Put a call on hold |
View |
View |
| Start a call from chat |
View |
View |
| Review your call history |
View |
View |
| View or add contacts in Teams |
View |
View |
| Make a test call |
View |
|
| Video Guides |
|
|
| Make calls (from Microsoft) |
Watch |
|
| Place and receive calls (from LinkedIn Learning) |
Watch |
|
Voicemail
| Task |
Windows/Mac |
| Check your voicemail |
View |
| Record or change your voicemail greeting |
View
(under “Adjust your voicemail settings”) |
| Set an out-of-office voicemail greeting |
View
(under “Out of office voicemail greeting”) |
| Create a rule to forward voicemail |
View |
Call Forwarding and Simultaneous Ring
| Task |
Windows/Mac |
| Set up call forwarding |
View |
| Set up simultaneous ring |
View |
Call Groups
A Call Group has the ability to receive calls on behalf of another user. This feature can be useful when calls to a certain number cannot go unanswered.
| Task |
Windows/Mac |
| Set up call forwarding to a call group |
View |
| Set up simultaneous ring in a call group |
View
|
Transferring and Merging Calls (via Teams)
| Task |
Windows/Mac |
Mobile |
| Transfer a call without consulting |
View |
|
| Transfer a call after consulting |
View
(under “Consult then transfer”) |
|
| Merge two calls |
|
|
| Park a call |
View |
View |
Boss-Admin Call Coverage Procedures
| Task |
Windows/Mac |
Mobile |
| Add and remove delegates |
View
(under “Add a delegate”) |
Not applicable |
| Make and receive calls as a delegate |
View
(under heading of same name) |
Not applicable |
| Put calls on hold as a delegate |
View
(under heading of same name) |
Not applicable |
| Change your boss’s call and delegate settings |
View
(under heading of same name) |
Not applicable |
| Forward your boss's calls to yourself |
View |
Not applicable |
| Transfer a call without consulting |
View |
Not applicable |
| Transfer a call after consulting |
View |
Not applicable |
Related Information
Can't find what you need? Let us know!
If you're looking for details on a phone function and don't see it listed here, please let us know so we can add it. Click our online help form, enter "Teams Calling Info" as the Subject, and briefly explain what you're looking for in the Description.