Using Common Functions on Your Microsoft Teams Phone


Microsoft Teams is the default chat, meeting, and calling app in Office 365. Teams provides a more stable and reliable platform for phone users than the previous Skype for Business app, as well as an intuitive, chat-based workspace that enables you to easily have conversations, host meetings, share files, and collaborate on documents in real time from any device.  


Microsoft provides detailed guides, including videos, on how to use the Teams application for making and receiving calls. Please see this site for more information!



Teams and Skype for Business Phones at Pitt

Microsoft retired Skype for Business in July 2021, and Pitt Information Technology worked closely with departments to ensure a smooth transition to Teams.

Using Teams as Your Phone

You can browse a list of Teams help resources at the bottom of this page, or you can use the help wizard below to guide you to the resource you need based on the task you are trying to perform.

Use the Help Wizard

Browse Help Resources

The links below provide a preview of how you will use Teams to make and receive University phone calls. You can also refer to Microsoft's website to compare which calling features are available via desktop, web, and the Teams mobile app.  

Getting Started

Task Windows/Mac Mobile
Quick Start Guide  View View
Install Teams View View
Set up your headset/audio device View
Answer a call View View
Call someone via phone number View View
Add someone to a call View
Make multiple calls at the same time View View
Put a call on hold View View
Start a call from chat View View
Review your call history View View
View or add contacts in Teams View View
Make a test call View
Video Guides
Make calls (from Microsoft) Watch
Place and receive calls (from LinkedIn Learning) Watch


Task Windows/Mac
Check your voicemail View
Record or change your voicemail greeting View
(under “Adjust your voicemail settings”)
Set an out-of-office voicemail greeting View
(under “Out of office voicemail greeting”)
Create a rule to forward voicemail View

Call Forwarding and Simultaneous Ring

Task Windows/Mac
Set up call forwarding View
Set up simultaneous ring View

Call Groups

A Call Group has the ability to receive calls on behalf of another user. This feature can be useful when calls to a certain number cannot go unanswered.  

Task Windows/Mac
Set up call forwarding to a call group View
Set up simultaneous ring in a call group View

Transferring and Merging Calls (via Teams)

Task Windows/Mac Mobile
Transfer a call without consulting View
Transfer a call after consulting View
(under “Consult then transfer”)
Merge two calls 
Park a call View View

Boss-Admin Call Coverage Procedures

Task Windows/Mac Mobile
Add and remove delegates View
(under “Add a delegate”)
Not applicable
Make and receive calls as a delegate View
(under heading of same name)
Not applicable
Put calls on hold as a delegate View
(under heading of same name)
Not applicable
Change your boss’s call and delegate settings View
(under heading of same name)
Not applicable
Forward your boss's calls to yourself View Not applicable
Transfer a call without consulting View Not applicable
Transfer a call after consulting View Not applicable

Related Information

Can't find what you need? Let us know!

If you're looking for details on a phone function and don't see it listed here, please let us know so we can add it. Click our online help form, enter "Teams Calling Info" as the Subject, and briefly explain what you're looking for in the Description. 

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Article ID: 15
Thu 7/6/23 3:35 PM
Thu 4/11/24 9:18 AM

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EMAIL AND COLLABORATION SERVICES Microsoft Teams is an online collaboration workspace that brings together instant messaging, threaded conversations, meetings, audio or video calls, desktop and file sharing, and more.