Recommended Calling Devices on Microsoft Teams

Overview

To make the most of Microsoft Teams as your University phone, pair the Teams desktop or mobile app with a Teams-compatible calling device from the list below.

Important Information About Voicemails 

Please note that voicemail messages on the University's current phone system (Avaya) do not transfer when your unit or department migrates to Teams. If your department is scheduled to migrate from Avaya phone service to Teams, please review any saved messages in your voicemail inbox. Learn more about voicemail at Pitt ...

 

Detail

Headset Recommendations

Pitt IT strongly recommends the use of headsets whenever possible for the best integration with Teams' conferencing and collaboration features.

  • Headsets deliver the optimal Teams experience and provide maximum flexibility for remote work.
  • Your headset travels with you, which means your University phone is wherever you and your computer happen to be.
  • Using a headset also keeps your hands free to take notes or work while you talk.

The options below provide an outstanding Teams experience and can be purchased via PantherExpress.

  Poly Voyager Focus
2 UC
Dell Premier Wireless
ANC Headset – WL7022
Dell Pro Wireless
Headset – WL5022
Blackwire 3310 Blackwire 3320 (Stereo) Voyager 5200 UC
 
Best for                             All-day comfort and wireless mobility All-day comfort and wireless mobility Superb quality on the go Cost-effective, every-day use Cost-effective, every-day use with stereo capability Maximum portability with a discreet profile
Wireless       
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Wired                 
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Adjustable microphone    
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On-ear          
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In-ear                      
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Stereo            
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Noise cancelling      
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"Smart" mute             
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Charging stand available        
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Price               $209.97 $164.99 $120.99 $43.96 $36.97 $128.13
 

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Speaker Phone Recommendations

The speakerphone options below are ideal for impromptu group meetings or when working in a private office. The device connects to a computer for use with Teams. 

Handset Options

If your responsibilities require you to manage phone functions from a handset, consider one of the Teams-compatible handsets below.

Note: The devices below are not a complete list of compatible phones. Microsoft maintains a webpage listing every Teams-certified phone.

Entry Level

Mid-level

High End

For Conference Rooms

Note: The devices below are not a complete list of compatible conferencing room equipment. Other Teams-certified conference room equipment can be found on Microsoft's website. 

Poly Studio Poly Studio X50 Poly Trio C60
Video conferencing device
-PC and Display required

Video conferencing device
-No PC needed, display required

Conference VoIP phone
~$760
(Discounted price on Dell Punch Out)
~$2,100
(Discounted price on Dell Punch Out)
~$732

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Please contact the Technology Help Desk to discuss Teams-compatible solutions to meet your conference room needs.

Support for Voice Devices

The recommended Teams calling devices and phones above are fully supported by the Technology Help Desk. If a department or individual chooses to purchase a non-supported device, please note that the Technology Help Desk will make a best-effort attempt to resolve any issues that arise, but a service charge may be applied if an onsite visit is required to troubleshoot and resolve the issue.

On-Demand Video Training: Using Teams as Your Phone

To learn more about using Microsoft Teams as your phone, view our 30-minute on-demand training video

 

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Details

Article ID: 271
Created
Mon 8/7/23 9:28 AM
Modified
Tue 2/13/24 1:29 PM

Related Articles (1)

How to transfer calls and set up conference calls using the Polycom handset on the University's digital voice service.

Related Services / Offerings (1)

EMAIL AND COLLABORATION SERVICES Microsoft Teams is an online collaboration workspace that brings together instant messaging, threaded conversations, meetings, audio or video calls, desktop and file sharing, and more.