Recommended Calling Devices on Microsoft Teams

Overview

To make the most of Microsoft Teams as your University phone, pair the Teams desktop or mobile app with a Teams-compatible calling device from the list below.

Important Information About Voicemails 

Please note that voicemail messages on the University's current phone system (Avaya) do not transfer when your unit or department migrates to Teams. If your department is scheduled to migrate from Avaya phone service to Teams, please review any saved messages in your voicemail inbox. Learn more about voicemail at Pitt ...

Detail

Headset Recommendations

Pitt IT strongly recommends the use of headsets whenever possible for the best integration with Teams' conferencing and collaboration features.

• Headsets deliver the optimal Teams experience and provide maximum flexibility for remote work.
• Your headset travels with you, which means your University phone is wherever you and your computer happen to be.
• Using a headset also keeps your hands free to take notes or work while you talk.

The options below provide an outstanding Teams experience and can be purchased via PantherExpress.

	Poly Voyager Focus 2 UC	Dell Premier Wireless ANC Headset – WL7022	Dell Pro Wireless Headset – WL5022	Blackwire 3310	Blackwire 3320 (Stereo)	Voyager 5200 UC
Best for	All-day comfort and wireless mobility	All-day comfort and wireless mobility	Superb quality on the go	Cost-effective, every-day use	Cost-effective, every-day use with stereo capability	Maximum portability with a discreet profile
Wireless
Wired
Adjustable microphone
On-ear
In-ear
Stereo
Noise cancelling
"Smart" mute
Charging stand available
Price	$209.97	$164.99	$120.99	$43.96	$36.97	$128.13
	PURCHASE	PURCHASE	PURCHASE	PURCHASE	PURCHASE	PURCHASE

Speaker Phone Recommendations

The speakerphone options below are ideal for impromptu group meetings or when working in a private office. The device connects to a computer for use with Teams. 

Poly Sync 20 ‐ SpeakerPhone w/ Bluetooth / USB-C	Dell Speakerphone SP3022
View product data sheet ...	View product data sheet ...
~$126 (Discounted price on Dell Punch out)	$57.99 (Discounted price on Dell Punch Out)
PURCHASE	PURCHASE

Handset Options

If your responsibilities require you to manage phone functions from a handset, consider one of the Teams-compatible handsets below.

Note: The devices below are not a complete list of compatible phones. Microsoft maintains a webpage listing every Teams-certified phone.

Entry Level

Polycom CCX 400	AudioCodes C435HD	Yealink MP54
~$255	Backordered - ~268	~$188
PURCHASE	PURCHASE	PURCHASE

Mid-level

AudioCodes C455HD	Polycom CCX 500	Yealink - MP56 for Microsoft Teams
Backordered - ~$340	~$366	~$250
PURCHASE	PURCHASE	PURCHASE

High End

Poly  CCX 600 Business Media Phone, Teams Edition	AudioCodes C470HD for Microsoft Teams	Yealink MP58 for Microsoft Teams
~$466	~427	~$319
PURCHASE	PURCHASE	PURCHASE

For Conference Rooms

Note: The devices below are not a complete list of compatible conferencing room equipment. Other Teams-certified conference room equipment can be found on Microsoft's website. 

Poly Studio	Poly Studio X50	Poly Trio C60
Video conferencing device -PC and Display required	Video conferencing device -No PC needed, display required	Conference VoIP phone
~$760 (Discounted price on Dell Punch Out)	~$2,100 (Discounted price on Dell Punch Out)	~$732
PURCHASE	PURCHASE	PURCHASE

Please contact the Technology Help Desk to discuss Teams-compatible solutions to meet your conference room needs.

Support for Voice Devices

The recommended Teams calling devices and phones above are fully supported by the Technology Help Desk. If a department or individual chooses to purchase a non-supported device, please note that the Technology Help Desk will make a best-effort attempt to resolve any issues that arise, but a service charge may be applied if an onsite visit is required to troubleshoot and resolve the issue.

On-Demand Video Training: Using Teams as Your Phone

To learn more about using Microsoft Teams as your phone, view our 30-minute on-demand training video.