Microsoft Teams – Frequently Asked Questions

Tags Teams

Teams as a Phone Replacement

Q: Will my University phone number change when my phone is moved to Teams?

A: No. Your current phone number will remain the same.

Q: Do I need to press 9 to dial off-campus in Teams?

A: No, you can dial the 10-digit phone number by itself to dial off-campus.

Q: Does 5-digit dialing work in Teams?

A: Yes, 5-digit dialing continues to work.

Q: How can I set "quiet hours" so I don't get work calls after hours on my personal device?

A: Follow the steps below:

  1. Open the Teams app on your smart phone and tap your profile picture in the top left corner.
  2. Select Notifications, and under Block notifications select During quiet time.
  3. Set specific times and days to mute notifications on that device.
  4. To mute notifications during certain hours, turn on the Certain hours toggle and select which hours of the day you want notifications muted.
  5. To mute notifications during select days, turn on the All Day toggle and select which days of the week you want notifications muted.

Q: How do I set up a published program (not a person’s) phone number in Teams?

A: Departmental phone numbers can be added to Teams and directed to the appropriate personnel through several methods. A consultation would be recommended..

Teams Desktop and Mobile Apps

Q: How can I make a call from my Pitt number on my smartphone?

A: Install the Teams app for your mobile phone. Once inside the app, tap on Calls at the bottom of the screen (if you don't see Calls, tap ... More then tap Calls), then tap the phone+ icon in the upper right to bring up a dialpad. From that screen, you can also tap on People and search the Pitt directory.

Q: How can I receive Teams calls on my mobile device?

A: Install the Microsoft Teams mobile app and calls to you in Teams will also ring on the mobile device. You can set the mobile app to only receive notifications when you are not signed into a desktop app to avoid duplicate notifications as well.

Q: How can I only receive notifications on my mobile device when I'm not active in Teams on my computer?

A: Go to the settings in the Teams app and open the notifications area. Change Receive Notifications to Only when inactive on desktop/web.

Q: I don't want Teams to open automatically when I login to my computer, how can I fix this?

A: Click on your account image/initials in the upper right corner of Teams and choose Settings. De-select the Auto-start application checkbox.

Q: Will Zoom replace Microsoft Teams as a meeting solution?

A: While Zoom meetings and Teams meetings have many similar functions, Teams offers a wide array of collaboration features not available in Zoom, such as file storage, document co-authoring, threaded conversations, and much more.

Q: How do I message someone at UPMC from Teams?

A: Click the new chat icon beside the search bar, then type in the email address of the person you want to message ( for example).  In the drop-down, choose (External) then chat.

Additional Resources

Print Article


Article ID: 566
Mon 12/4/23 2:03 PM
Tue 5/14/24 2:09 PM

Related Services / Offerings (1)

EMAIL AND COLLABORATION SERVICES Microsoft Teams is an online collaboration workspace that brings together instant messaging, threaded conversations, meetings, audio or video calls, desktop and file sharing, and more.