If you are a local admin on the/your machine you should be able to perform the install yourself if desired. The machine will need to be connected to Pitt Net either by being onsite or via a VPN like “Global Protect”.
Download the new version of the client from:
https://software.pitt.edu/
The software is currently listed under “ImageNow Client”
![](https://services.pitt.edu/TDPortal/Images/Viewer?fileName=926d2510-1ff1-45ab-9a74-56f031b95807.png&beidInt=2)
- After the updater/installer finishes downloading, Right click and “Run as administrator”
- Select “Yes” if prompted by UAC (Windows Security)
- Select OK for English
![](https://services.pitt.edu/TDPortal/Images/Viewer?fileName=c0754042-9db4-4e63-b809-96447bfa8fb7.png&beidInt=2)
- Select “Next”
![](https://services.pitt.edu/TDPortal/Images/Viewer?fileName=4f1a4499-c617-44b6-b9c7-3d694d86a725.png&beidInt=2)
- Select “Accept” and scroll to the bottom to enable the “Next” button
![](https://services.pitt.edu/TDPortal/Images/Viewer?fileName=5901140b-b5df-4fcc-bb6d-c1cf09650c2c.png&beidInt=2)
- Select “Next”
- Ensure that the:
- “Perceptive Content Client Files”
- “Support for viewing non-graphic data”
- “ImageNow Printer”
- “Business Insight Integration”
![](https://services.pitt.edu/TDPortal/Images/Viewer?fileName=7445c4b6-8196-44ea-bd32-5a7a9637a427.png&beidInt=2)
Confirm the selections by comparing the symbols used on the image above versus the ones displayed on your machine. If there is a discrepancy and you want a specific feature installed, you can select the symbol’s drop down and select “This feature will be installed on local hard drive”
![](https://services.pitt.edu/TDPortal/Images/Viewer?fileName=8987bd10-0ed4-467a-839f-d736f7c459ff.png&beidInt=2)
- Once all selection are confirmed or made, select “Next”
- Ensure that the “Deployment Server URL” is set to http://webnow.pitt.edu:8080/pedserver/
![](https://services.pitt.edu/TDPortal/Images/Viewer?fileName=796e20ca-9026-4d3e-98ba-ea87650f754f.png&beidInt=2)
- Select “Next”
- Ensure that shortcuts are installed to the desired locations
![](https://services.pitt.edu/TDPortal/Images/Viewer?fileName=f16af2b1-42d8-4f53-b60b-eea1548a99d2.png&beidInt=2)
- Select “Next”
- Select “Install”
![](https://services.pitt.edu/TDPortal/Images/Viewer?fileName=dfd1865b-78c5-4b4e-ac80-8f944267addd.png&beidInt=2)
- Select “OK”
![](https://services.pitt.edu/TDPortal/Images/Viewer?fileName=614efea5-d594-4138-9e96-669a0d41e652.png&beidInt=2)
- This process can take a few minutes when complete select “Finish”
![](https://services.pitt.edu/TDPortal/Images/Viewer?fileName=e6e325d1-53c0-4f1f-b711-bca1f86fe2ec.png&beidInt=2)
- Restart your computer
- Login to Perceptive Content and ensure all functions, features, and capture profiles are working