Unable to Enroll or Add Classes to Shopping Cart in PeopleSoft or PeopleSoft/HighPoint CX

Overview

This article is intended to address the situation where a student is unable to enroll in classes or add classes to their shopping cart overall. It is not intended to address situations where a student has access and can attempt to enroll in a class, but is encountering an error such as requisites not met, permissions required, time conflicts, holds preventing enrollment, or other individual class section/enrollment related issues. A students ability to enroll overall in a given Term is controlled by their Term Activation record for the applicable Term. For the applicable Term, the student must be Term Activated, associated with the correct active Student Program/Plan and set to Eligible to Enroll. 

If student is not properly Term Activated in the applicable Term, they will not have the ability to enroll in that Term. This issue can present itself in different ways given the situation and where the student is attempting add classes or enroll.

Shopping Cart

• "Not eligible to enroll"
• "No Available Shopping Cart Terms"

Class Search

• "Enroll" or "Add to Cart" options are missing

Schedule Builder

• "You do not have access to enrollment for the selected term/career"

It's also worth noting that Holds have no bearing on whether or not a student has access to enroll in classes overall or add classes to their shopping cart. If they don't have the access to enroll at all, the presence of any Hold is not the problem. Holds preventing a student from enrolling in classes will present itself when the student attempts to enroll in class but gets an error message "You have a hold on your record. The hold on your record must be removed before this transaction can be processed." Within PeopleSoft/HighPoint CX, students should go to My Information > Holds, select any Holds listed to see the associated instructions and/or who to contact for having the Hold removed.

Detail

In order for a student to have the access to enroll in classes for a given Term, they must be Term Activated in the applicable Term, associated with an active Student Program/Plan and Eligible to Enroll set. In the majority of the cases, an overnight batch process would have term activated the student. There are some exceptions to this such as students that were admitted for the first time in a Summer Term may not be automatically term activated in the following Fall Term, or if the student has Applied for Graduation, they are not automatically term activated in future Terms. Also, if a student was manually term activated before Residency is determined, it's possible the Eligible to Enroll flag may not be set. These situations can prevent the student from having access enrolling in classes at all or adding classes to their shopping cart.

Student Instructions:

1. Students should contact their advisor first, if they have not done so already. Among other things their advisor will check, they should ask the advisor to check the students Term Activation record specifically

Advisor Instructions:

1. Within the Student Information System (PeopleSoft), navigate to Main Menu > Records and Enrollment > Career and Program Information > Student Program/Plan
2. Look up the student and identify their active Student Program/Plan for the appropriate Academic Career.
   1. Take note of the Student Career Nbr
3. Navigate to Main Menu > Records and Enrollment > Student Term Information > Term Activate a Student
4. Look up the student and on the Term Activation tab, locate the applicable Term for the appropriate Academic Career
   1. Check that the Student Career Nbr is set to the Student Career Nbr you previously determined as the correct active Student Program/Plan
   2. If the Student Career Nbr is not set correctly, enter the correct Student Career Nbr 
      1. Optionally, you can select the magnifying glass next to the Student Career Nbr field
      2. Click Look Up
      3. Select the Student Career Nbr for the appropriate Academic Program with Academic Program Status of Active
5. Check to see that the Eligible To Enroll field is checked
6. If the Eligible To Enroll field is not checked, check it and click Save
7. If you get a message that Residency is required, a Residency Determination has not been made for the student yet
   1. The student will not be eligible to enroll until a Residency Determination is made
   2. Once a Residency Determination is made, revisit the Term Activation record to make sure it is set as instructed above

Related Information

As a student or advisor, if you require assistance with the above, please use the Request Help button to open a ticket.

Office of the University Registrar - Students > Enrollment

Office of the University Registrar - Faculty & Staff