Salesforce - Service Desk

Tags Faculty Staff

Salesforce Cloud Logo

Service Desk is the University of Pittsburgh’s custom implementation of Salesforce Service Cloud, an application that helps teams provide service and support to their customers inside and outside of the university through a variety of case management tools and services.

 

 

About This Service

Key Features

  • Individual queues per team
  • Case Routing
  • Email-to-case (generating cases sent to team email addresses)
  • Web-to-case (generating cases via webforms)
  • Knowledge Management
  • Self-Service web portals
  • Live agent web chats
  • Reports and Dashboards

Getting and Using This Service

How do I access this service?

How do I request this service?

Submit a ticket by clicking the Request Help button on the upper right hand corner of this page.

Who can use this service?

Faculty, Staff

Support

Status

Status of Service Offering

How do I get help?

Submit a ticket by clicking the Request Help button on the upper right hand corner of this page.

 
Request Help

Details

Service ID: 292
Created
Wed 4/24/24 1:55 PM
Modified
Mon 7/1/24 4:32 PM