Service Desk is the University of Pittsburgh’s custom implementation of Salesforce Service Cloud, an application that helps teams provide service and support to their customers inside and outside of the university through a variety of case management tools and services.
About This Service
Key Features
- Individual queues per team
- Case Routing
- Email-to-case (generating cases sent to team email addresses)
- Web-to-case (generating cases via webforms)
- Knowledge Management
- Self-Service web portals
- Live agent web chats
- Reports and Dashboards
Getting and Using This Service
How do I access this service?
How do I request this service?
Submit a ticket by clicking the Request Help button on the upper right hand corner of this page.
Who can use this service?
Faculty, Staff
Support
Status
Status of Service Offering
How do I get help?
Submit a ticket by clicking the Request Help button on the upper right hand corner of this page.