Effective June 24, 2024, you will see a new Duo multifactor authentication prompt when logging in to University services. The new prompt provides a simpler interface that is more accessible for those in our community with disabilities. Specifically, the new prompt:
- Enhances color contrast to help those with low vision and color challenges read text.
- Makes it easier for screen readers to announce messages correctly.
- Allows individuals to greatly increase text size without degrading the user interface.
In addition, the new prompt maintains a consistent look across different authentication methods and works seamlessly in Chrome, Firefox, Safari, and Edge.
Duo has now ended support for its traditional prompt.
What Is The Duo Universal Prompt?
The new prompt, known as the Duo Universal Prompt, has a different look and feel from the traditional prompt.
New Duo Universal Prompt
Traditional Prompt
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What To Expect
The first time you log in to a University service that uses Duo to authenticate, Duo will automatically select the most secure method to authenticate from your list of options. You can use the authentication method that Duo selects, or you can click the "Other Options" link to choose a different method.
After your first authentication with the Universal Prompt, Duo will use your most recent authentication method by default for future logins. Again, you can select a different authentication method by clicking "Other Options."
Other Changes
The traditional Duo prompt included an option to select a default device and action for your logins (for example, you could tell Duo to automatically send a push notification to your mobile phone).
With the Universal Prompt, this feature is no longer available. Instead, Duo uses whichever method you used most recently. However, you can use "Other Options" to change your authentication method and device.
Reminder: Only Approve Duo Prompts That You Have Initiated
As a reminder, only approve multifactor authentication (Duo) requests that you have initiated. Never tap “Approve” if you receive a Duo authentication request that you were not expecting. Uninitiated authentication requests may be an attacker attempting to compromise your Pitt account. The only safe Duo authentication request you will receive is one you request when logging in to University services.
More Information
For more information, visit Duo's Guide to Two-Factor Authentication for the Duo Universal Prompt.