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- Knowledge Base
- Accounts, Access and Information Security
Report suspected security incidents immediately by submitting a Help Desk ticket or calling 412-624-HELP (4357). This article covers what to report — including phishing, malware, ransomware, compromised accounts, unauthorized data disclosure, and lost or stolen devices — along with step-by-step reporting guidance and how to use the KnowBe4 Phish Alert Button.
- Knowledge Base
- Accounts, Access and Information Security
- Duo Multifactor Authentication
Common questions about Duo MFA at Pitt: enrolling and managing devices, replacing a lost or new phone, push-notification troubleshooting, lockout recovery, fraud reporting, international travel and OFAC restrictions, and choosing phishing-resistant methods (platform authenticators, security keys) over SMS or phone calls.
- Knowledge Base
- Accounts, Access and Information Security
- Duo Multifactor Authentication
This notification from Duo is designed to protect you from unauthorized changes to your account.
- Knowledge Base
- Accounts, Access and Information Security
- Duo Multifactor Authentication
Compares the Duo multifactor authentication methods available with Pitt Passport — platform authenticators (Touch ID, Face ID, Windows Hello, Android biometrics), FIDO2 security keys, 1Password passkeys, Duo Push, and SMS or phone call — and explains which to choose. Covers how to enroll, why to register at least two devices (including Duo Mobile) to avoid a lockout, how to report a fraudulent login request, and how the remember-this-device option works.
- Knowledge Base
- Accounts, Access and Information Security
- Duo Multifactor Authentication
What do do if your Duo hardware token stops working
- Knowledge Base
- Accounts, Access and Information Security
- Duo Multifactor Authentication
What to do if you get locked out of Duo