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What do do if your Duo hardware token stops working

Explains Pitt's multifactor authentication (Duo and Microsoft Authenticator) and single sign-on services (Pitt Passport, HSConnect), and how people with both Pitt and UPMC accounts can avoid browser sign-in conflicts when moving between them. Links to Duo and Microsoft Authenticator setup and troubleshooting.

What to do if you get locked out of Duo

Common questions about Duo MFA at Pitt: enrolling and managing devices, replacing a lost or new phone, push-notification troubleshooting, lockout recovery, fraud reporting, international travel and OFAC restrictions, and choosing phishing-resistant methods (platform authenticators, security keys) over SMS or phone calls.

Register, replace, or remove a Duo Mobile device for multifactor authentication with Pitt Passport, compare authentication methods, and enroll phishing-resistant options including passkeys, FIDO2 security keys, 1Password, and Windows Hello. Covers what to expect at login, how to report a fraudulent sign-in request, and troubleshooting steps for common Duo issues.

Report suspected security incidents immediately by submitting a Help Desk ticket or calling 412-624-HELP (4357). This article covers what to report — including phishing, malware, ransomware, compromised accounts, unauthorized data disclosure, and lost or stolen devices — along with step-by-step reporting guidance and how to use the KnowBe4 Phish Alert Button.

This notification from Duo is designed to protect you from unauthorized changes to your account.