Authentication Options for Duo

Overview

After you have registered a device, you will be prompted to use your device whenever you log in to a protected service.

Detail

The window below will display when you attempt to log in.
Note: If you have more than one device registered, you can click Other Options to select the device you want to use to authenticate.

Once you select an option, Duo will continue to use that option automatically until you change it.

The Authentication Options

• Send Me a Push
  If you select Send me a Push, a notification will be sent or "pushed" to your mobile phone or tablet. You simply need to tap Approve to complete the login process.
  
  Important: If you receive a login request that you were not expecting, tap Deny to reject the request. You will be given the ability to report it as fraudulent, or you can tap It was a mistake to deny the request without reporting it. You should only click Approve if you were expecting to receive a push notification because you were trying to log in to a service.
   
• Call Me
  If you select Call Me, the authentication window will indicate that it is calling your mobile phone or landline. Answer the call. If you were expecting the call, press 1 to complete the login process. If you were not expecting the call, press 9 to report it as fraudulent.
  
  Note: If you are using a landline at UPMC Children's Hospital and are using the Call Me authentication option, you will need to press the # key, then 4, then 1 to approve the authentication request. To deny the authentication request, press the # key, then 4, then 9.
   
• Enter a Passcode  
  If you select Enter a Passcode, the authentication window will prompt you to enter a code (e.g., a series of numbers). If you do not have a code, click the Text me new codes button and a code will be sent to your mobile phone.

  Enter the code in the green box and click Log In.

  Tip: You can also generate a passcode at any time from within the Duo Mobile app. Just click on the University of Pittsburgh account drop-down menu and a code will be generated for you.
   

Using the Remember Me Feature

With the new Universal prompt, when you log in for the first time on a device it will ask "Is this your device?"

Selecting "Yes, this is my device" will let Duo remember the device. When a device is remembered, once you sign in with Duo it'll keep you authenticated for 24 hours. This does not mean you won't have to sign into sites again, it just means you won't have to use the secondary authentication through Duo.