Overview
After you have registered a device, you will be prompted to use your device whenever you log in to a protected service.
Detail
The window below will display when you attempt to log in.
Note: If you have more than one device registered, you can click the Device drop-down menu to select the device you want to use to authenticate.
The Authentication Options
- Send Me a Push
If you select Send me a Push, a notification will be sent or "pushed" to your mobile phone or tablet. You simply need to tap Approve to complete the login process.
Important: If you receive a login request that you were not expecting, tap Deny to reject the request. You will be given the ability to report it as fraudulent, or you can tap It was a mistake to deny the request without reporting it. You should only click Approve if you were expecting to receive a push notification because you were trying to log in to a service.
- Call Me
If you select Call Me, the authentication window will indicate that it is calling your mobile phone or landline. Answer the call. If you were expecting the call, press 1 to complete the login process. If you were not expecting the call, press 9 to report it as fraudulent.
Note: If you are using a landline at UPMC Children's Hospital and are using the Call Me authentication option, you will need to press the # key, then 4, then 1 to approve the authentication request. To deny the authentication request, press the # key, then 4, then 9.
- Enter a Passcode
If you select Enter a Passcode, the authentication window will prompt you to enter a code (e.g., a series of numbers). If you do not have a code, click the Text me new codes button and a code will be sent to your mobile phone.
Enter the code in the green box and click Log In.
Tip: You can also generate a passcode at any time from within the Duo Mobile app. Just click on the University of Pittsburgh account drop-down menu and a code will be generated for you.
Using the Remember Me Feature
You can use the Duo "Remember Me" checkbox to reduce the number of times you need to use multifactor authentication in a given day. When you select the Duo “Remember Me” checkbox, you will not need to use Duo multifactor authentication again for 24 hours when accessing web apps through Pitt Passport, as long as you use the same browser, on the same device.
To use the feature, click the Remember me for 24 hours checkbox at the bottom of the Duo authentication screen, then select your authentication method. If the “remember me” box does not appear, click Cancel and then you should be able to select the check box and proceed to authenticate.
- Tip: Your Internet browser must allow cookies from the duosecurity.com domain to be stored on your computer in order for the feature to work.
Some services timeout in fewer than 24 hours, which will prompt you to enter your username/password on the Pitt Passport login screen to re-enter, but will not require you to accept a push from Duo.