Register a Mobile Phone, Tablet, or Non-Smartphone
It is recommended that you register a mobile phone for use with multifactor authentication. The instructions below explain how to register an Android phone. The process for registering an iPhone, Windows phone, or BlackBerry are very similar. You can also register a tablet or non-smartphone by following these steps. If you would like to register a landline (for example, an office phone), follow the instructions at the bottom of this page.
Remember, it is STRONGLY recommended to register more than one device or method: You will need to authenticate from your backup device/method in case of a lost or stolen primary device, or if you have upgraded or purchased a new phone).
Please note: Duo apps are only available for iOS (iPhone) versions 9 and above and Android versions 5 and above. See the announcement at the top of this page for scheduled app changes.
- Log in to the Manage My Account service via My Pitt (my.pitt.edu).
- Click Login & Security then Add/Manage Pitt Passport Devices.
- Click Start setup.
Note: If you have already registered a device, the window shown below will display in place of the Start setup window. Click Add another device.
4. Select Mobile phone and click Continue. (To register a tablet, select Tablet.)
5. Enter your mobile phone number, verify it is the correct phone number by selecting the checkbox, and click Continue.
6. Select the type of phone you are registering and click Continue.
Note for registering non-smartphones: If you are registering one of these devices (such as a non-iOS or non-Android smartphone, or a landline), click Other and complete the remaining windows that display in the wizard.
7. Install the Duo Mobile App for your phone from the Pitt App Store, Google Play (Android devices), the Apple Store (iOS devices), or the Microsoft Store (Windows devices). When the app is installed, click I have Duo Mobile installed.
8. Open the Duo Mobile app on your phone, tap the plus (+) sign on the app, and use your phone to scan the new barcode on your computer screen.
Note: A sample barcode example is shown below. Do not scan this barcode.
9. Once the barcode has been scanned, the screen below will display on your mobile phone
and the window below will display on your computer. Click Continue.
10. Choose what you want to happen when you log in to a service that requires multifactor authentication. By default, you will be prompted to choose an authentication method. If you know you will always want to receive a "push" notification (i.e., an Approve/Deny confirmation screen that displays on your phone), you can save time by selecting Automatically send this device a Duo Push. When you are finished, click Save.
11. It is recommended that you register more than one smartphone, cellphone, tablet, or landline for multifactor authentication. That way, if you do not have your smartphone with you, you will still be able to log in using a tablet or landline. To register a second device, click Add another device on the window above and follow the same steps.
Alternative: Register a Landline (Office Phone)
The steps below explain how to register a landline (for example, an office phone). It is recommended that you register a mobile phone for use with multifactor authentication. To do so, follow the instructions in the previous section.
Notes
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If you choose to use a landline, it must be an individual telephone registered to you. You may use your office phone, but you may not register a shared telephone.
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If you plan to use a landline as your primary device, remember that you will need to have access to that specific phone whenever you want to log in to a service that is protected by multifactor authentication.
- Log in to the Manage My Account service via My Pitt (my.pitt.edu).
- Click Login & Security then Add/Manage Pitt Passport Devices.
- Click Start setup.
Note: If you have already registered a device, the window shown below will display in place of the Start setup window. Click Add another device.
4. Select Landline and click Continue (Keep in mind that a mobile phone is recommended).
5. Enter the phone number, verify that it is the correct number by selecting the checkbox, and click Continue.
6. The landline will display in the list of devices you have registered. If you want to make your landline the primary device you use to log in with multifactor authentication, select it under the drop-down menu titled Default Device.