Hardware tokens are the most basic way of authenticating and are not recommended for most users.
Only Pitt-issued hardware tokens can be used with Duo to access Pitt resources.
The Drop-In Support Desk offers Duo-branded OneSpan Digipass Go6 hardware tokens to individual users whose circumstances have been deemed appropriate.
Examples of appropriate circumstances include:
- international travel
- shared access to sponsored/resource accounts
- unreliable phone access or service
- secure work environments
- ADA compliance.
If you feel a hardware token makes sense for your situation, contact the Technology Help Desk or stop by a Drop-In Support Desk location with your Panther Card (Pitt-issued ID).
Departments or groups interested in medium-to-large scale deployments (12 or more) of Duo hardware tokens should contact the Technology Help Desk.
While it is STRONGLY recommended to register more than one device or method, hardware tokens will not be issued as a "just-in-case" backup authentication method outside of appropriate circumstances. If you are interested in a hardware token but do not feel that your circumstances would be deemed appropriate, you may want to consider a security key.
Note: Tokens can get "out of sync" if the button is pressed too many times in a row and the generated passcodes aren't used for login. You can attempt to resync by following these instructions (the Pitt Hardware Tokens are "HOTP" devices). If you need assistance with this or another issue with a Duo hardware token, bring it to a Drop-In Support Desk location.