Overview
Phone, email, and chat are very useful, but sometimes it’s more convenient to get help in person. Pitt Digital operates Drop-In Support to provide best-effort hands-on help for the personal devices of students, faculty, and staff at the Pittsburgh campus. (For assistance with University-owned equipment, contact your unit's IT staff directly. For assistance at a regional campus, refer to your campus's local IT support information.)
From setting up a new computer or tablet with Pitt resources to trouble-shooting a thorny issue, a Technical Consultant can provide the personal support you need.
The Drop-In Support team does not offer hardware repair services. For supported personal devices, The University Store Repair Center offers free diagnostics for students, faculty, and staff—separate from Pitt Digital Drop-In Support. For more information, contact the Repair Center directly .
Detail
Before Stopping By
- Back up your data.
- Have your Panther Card (Pitt ID) on hand or make sure you're signed into the Transact eAccounts app for your Mobile Panther ID .
- Have your computer, charger, power cord, and and any unique peripherals on hand. The consultant area supplies standard PC and Mac monitors, mice, and keyboards for troubleshooting purposes.
- Bring the original software or license verification for any non-standard software installation.
There are Drop-In Support locations: in the University Store on Fifth and Hillman Library room G65.
Available Services
- Device Setup:
Get help with connecting to University Wi-Fi networks*, configuring a smartphone or tablet to receive Pitt Email, installing Microsoft 365 applications, connecting to Pitt Print Stations, or changing passwords.
- System Troubleshooting:
Get help with virus removal, installing software, or repairing software.
- Drop-Off Service**:
If an operating system repair is necessary or repairs require more time, the Drop-In Support team may ask that you check in your device.
*Networking support is available for wireless access to PittNet only. For issues that involve Wi-Fi service in residence halls on the Pittsburgh campus, contact the MyResNet support desk. For problems that involve outside Internet Service Providers (ISP)—such as Comcast, Verizon, or Armstrong—contact your ISP for assistance.
**Drop-Off Service is not standard and is generally only suggested for cases which require a significant amount of time to complete. The Drop-In Support team usually prefers that you stay with your device while a technical consultant provides assistance.
The University’s Drop-In Support was recognized by University Business's national “Models of Efficiency” program, which honors institutions that meet the business and technology challenges of today’s campus.