Overview
Phone, email, and chat are very useful, but sometimes it’s more convenient to get help in person. Pitt IT operates Drop-In Support to provide hands-on help for the personal devices of students, faculty, and staff. (For assistance with University-owned equipment, contact your unit's IT staff directly.)
From setting up a new computer or tablet with Pitt resources to trouble-shooting a thorny issue, a Technical Consultant can provide the personal support you need.
Hardware repair is not available. For supported personal devices, The University Store Repair Center offers free diagnostics for students, faculty, and staff—separate from Pitt IT Drop-In Support. For more information, contact the Repair Center directly .
Detail
Before Stopping By
- Back up your data.
- Have your Panther Card (Pitt ID), computer, charger, power cord, and and any unique peripherals on hand. The consultant area supplies standard PC and Mac monitors, mice, and keyboards for troubleshooting purposes.
- Bring the original software or license verification for any software installation.
There are two Drop-In Support locations: in the University Store on Fifth and Cathedral of Learning room G-62.
Available Services
- Device Setup:
Get help with connecting to Wi-Fi*, configuring a smartphone or tablet to receive Pitt Email, installing Microsoft 365 applications, connecting to Pitt Print Stations, or changing passwords.
- System Troubleshooting:
Get help with virus removal, installing software, or repairing software.
- Drop-Off Service:
If an operating system repair is necessary or repairs require more time, the Drop-In Support team may ask that you check in your device.
*Networking support is available for wireless access to PittNet only. For issues that involve Wi-Fi service in residence halls on the Pittsburgh campus, contact the MyResNet support desk. For problems that involve outside Internet Service Providers (ISP)—such as Comcast, Verizon, or Armstrong—contact your ISP for assistance.
The University’s Drop-In Support was recognized by University Business's national “Models of Efficiency” program, which honors institutions that meet the business and technology challenges of today’s campus.