Drop-In Support

Pitt IT operates both Drop-In and Virtual Support to provide hands-on help for the personal devices of students, faculty, and staff. From setting up a new computer or tablet with Pitt resources to troubleshooting a complex issue, a Technical Consultant can provide the personal support you need.

About This Service

Key Features

  • Device Setup:  Get help with connecting to Wi-Fi, configuring a smartphone or tablet to receive Pitt Email, installing Microsoft Office, connecting to Pitt Print Stations, or changing passwords
  • System Troubleshooting:  Get help with virus removal, installing software, or repairing software.
  • Drop-Off Service: If an operating system repair is necessary or repairs require more time, drop off your computer and pick it up once the repairs are completed.

Getting and Using This Service

How do I access this service?

Special Considerations

Note: Hardware repair is not available. For assistance with University-owned equipment, contact your unit's IT staff directly. For personal devices, The University Store Repair Center offers free diagnostics for students, faculty, and staffseparate from Pitt IT Drop-In Support.

How do I request this service?

Simply grant a Technical Consultant remote control of your computer to get started:

  • Go to pi.tt/virtualsupport
  • You will enter the Zoom waiting room, where a consultant will assess your needs
  • You will be placed into a Zoom breakout room with a consultant
  • Discuss your issue live and share your screen. If desired, grant remote access of your device so the Consultant can make changes to your system
  • Please stay connected and available throughout the virtual consultation in order to answer questions or enter your login credentials.

Who can use this service?

Students, Faculty, Staff

Support

How do I get help?

Submit a ticket by clicking the Request Help button on the upper right hand corner of this page.

 
Request Help

Related Articles (3)

This program supports students who do not have access to the technology resources they need for remote or hybrid learning, as well as staff and faculty whose departments cannot provide the equipment needed for remote teaching or work.
Student Technical Consultants are available to provide technical support to students living on campus and off campus. In-person consultation is available at the Drop-In Support Desk at the University Store on Fifth or Litchfield Towers Lobby.
Drop-In Support to provide hands-on help for the personal devices of students, faculty, and staff.

Details

Service ID: 60
Created
Wed 5/24/23 10:39 AM
Modified
Fri 2/9/24 3:37 PM