Drop-In Support

Pitt IT operates both Drop-In Support to provide hands-on help for the personal devices of students, faculty, and staff. From setting up a new computer or tablet with Pitt resources to troubleshooting a complex issue, a Technical Consultant can provide the personal support you need.

About This Service

Key Features

  • Device Setup:  Get help with connecting to Wi-Fi, configuring a smartphone or tablet to receive Pitt Email, installing Microsoft Office, connecting to Pitt Print Stations, or changing passwords
  • System Troubleshooting:  Get help with virus removal, installing software, or repairing software.
  • Drop-Off Service: If an operating system repair is necessary or repairs require more time, drop off your computer and pick it up once the repairs are completed.

Getting and Using This Service

How do I access this service?

Special Considerations

Note: Hardware repair is not available. For assistance with University-owned equipment, contact your unit's IT staff directly. For personal devices, The University Store Repair Center offers free diagnostics for students, faculty, and staffseparate from Pitt IT Drop-In Support.

How do I request this service?

The Drop-In Support team no longer operates Virtual Support and is available for in-person support only.

Drop-In Support locations: in the University Store on Fifth and Cathedral of Learning room G-62.

Who can use this service?

Students, Faculty, Staff

Support

How do I get help?

Submit a ticket by clicking the Request Help button on the upper right hand corner of this page.

 
Request Help

Related Articles (5)

The Student Chromebook Loaner Program (SCLP) provides short- to medium-term support for students who do not have access to the technology resources they need for learning.
How to get technical support from Pitt IT
Drop-In Support provides hands-on help for the personal devices of students, faculty, and staff.
This Resource provides a possible solution for the Error: "The Battery installed is not supported by this system and will not charge. Please replace battery with the correct Lenovo Battery for this system".
Explore alternatives to the Duo Mobile smartphone app for multifactor authentication.

Details

Service ID: 60
Created
Wed 5/24/23 10:39 AM
Modified
Tue 8/13/24 12:40 PM