Drop-In Support

Pitt IT operates both Drop-In and Virtual Support to provide hands-on help for the personal devices of students, faculty, and staff. From setting up a new computer or tablet with Pitt resources to troubleshooting a complex issue, a Technical Consultant can provide the personal support you need.

About This Service

Key Features

  • Device Setup:  Get help with connecting to Wi-Fi, configuring a smartphone or tablet to receive Pitt Email, installing Microsoft Office, connecting to Pitt Print Stations, or changing passwords
  • System Troubleshooting:  Get help with virus removal, installing software, or repairing software.
  • Drop-Off Service: If an operating system repair is necessary or repairs require more time, drop off your computer and pick it up once the repairs are completed.

Getting and Using This Service

How do I access this service?

Special Considerations

Note: Hardware repair is not available. For assistance with University-owned equipment, contact your unit's IT staff directly. For personal devices, The University Store Repair Center offers free diagnostics for students, faculty, and staffseparate from Pitt IT Drop-In Support.

How do I request this service?

Simply grant a Technical Consultant remote control of your computer to get started:

  • Go to pi.tt/virtualsupport
  • You will enter the Zoom waiting room, where a consultant will assess your needs
  • You will be placed into a Zoom breakout room with a consultant
  • Discuss your issue live and share your screen. If desired, grant remote access of your device so the Consultant can make changes to your system
  • Please stay connected and available throughout the virtual consultation in order to answer questions or enter your login credentials.

Who can use this service?

Students, Faculty, Staff


How do I get help?

Submit a ticket by clicking the Request Help button on the upper right hand corner of this page.

Request Help

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Service ID: 60
Wed 5/24/23 10:39 AM
Mon 5/20/24 4:08 PM