Pitt IT operates both Drop-In Support to provide hands-on help for the personal devices of students, faculty, and staff. From setting up a new computer or tablet with Pitt resources to troubleshooting a complex issue, a Technical Consultant can provide the personal support you need.
About This Service
Key Features
- Device Setup: Get help with connecting to Wi-Fi, configuring a smartphone or tablet to receive Pitt Email, installing Microsoft Office, connecting to Pitt Print Stations, or changing passwords
- System Troubleshooting: Get help with virus removal, installing software, or repairing software.
- Drop-Off Service: If an operating system repair is necessary or repairs require more time, drop off your computer and pick it up once the repairs are completed.
Getting and Using This Service
How do I access this service?
Special Considerations
Note: Hardware repair is not available. For assistance with University-owned equipment, contact your unit's IT staff directly. For personal devices, The University Store Repair Center offers free diagnostics for students, faculty, and staff—separate from Pitt IT Drop-In Support.
How do I request this service?
The Drop-In Support team no longer operates Virtual Support and is available for in-person support only.
Drop-In Support locations: in the University Store on Fifth and Cathedral of Learning room G-62.
Who can use this service?
Students, Faculty, Staff
Support
How do I get help?
Submit a ticket by clicking the Request Help button on the upper right hand corner of this page.