Infonet
Infonet (infonet.upmc.com) (opens in a new tab) is the general UPMC informational outlet for all employees, as well as the hub for UPMC Policies and Procedures. Infonet is typically set as the homepage on most UPMC-managed machines. Infonet can be accessed from inside or outside UPMC’s network; however, access from outside the network requires authentication with UPMC credentials and the use of multifactor authentication.
Support for Infonet is available via the following channels (requires a UPMC network account):
My Apps (Citrix)
MyApps (myapps.upmc.edu) (opens in a new tab) is a web-based service that provides remote connection to UPMC apps and services. Citrix software is required to provide access to UPMC applications via MyApps. You can install Citrix via the MyApps website, the self-help page (opens in a new tab), or Citrix.com (opens in a new tab). MyApps Remote Access requires an IMS request for access. Further information can be found on the MyApps enrollment information page (opens in a new tab).
My Apps vs. AOVPN: While both services facilitate remote connections, My Apps is available for personal devices, whereas AOVPN is not.
Support for MyApps is available via the following channels (requires a UPMC network account):
EPIC
EPIC is an application used primarily to access, organize, store, and share electronic medical records. These records may include Ambulatory Registration, Scheduling, Billing and eRecord application. The preferred method of accessing EPIC is via MyApps, although a desktop shortcut can also be used.
Support for EPIC is available via the following channels (requires a UPMC network account):
Activation of UPMC Ethernet Ports
Ethernet ports connect your workstation or laptop to a wired network. You can request activation of a new UPMC Ethernet port via IT Service Portal (opens in a new tab). Note that all active ports must have a relationship with the device that is connected to it. That is, you cannot request activation of a port with no device attached to it.
Support for the activation of Ethernet ports is available via the following channels:
iLab credentials
iLab (upmc.corefacilities.org) (opens in a new tab) is a web-based, asset management software tool designed to support operations for centralized labs and shared resource facilities. UPMC Hillman Cancer Center users and others utilize the service. Access to iLab requires University of Pittsburgh login credential or separate login credentials supplied by the vendor (iLab).
Support for iLab is available via the following channels:
Obtaining Sponsored Pitt and UPMC Accounts
Pitt and UPMC employees are provided with primary computing accounts. Their account credentials (e.g., username and password) enable them to access their organization’s IT services. When it is not possible for a Pitt or UPMC employee to access services at the other organization through alternate means, it may be necessary to request a sponsored account.
Sponsored accounts are intended to provide temporary access to individuals who are not eligible for a primary account but have legitimate business or collaboration needs with Pitt or UPMC.
- Requesting a UPMC sponsored account: A UPMC manager must sponsor accounts for any non-employee (opens in a new tab) (e.g., Vendor, Healthcare Provider, Researcher, etc.). The sponsor is responsible for adding non-employees to IMS (opens in a new tab). A Staff Access Agreement (opens in a new tab) will need to be completed before the account can be created. Sponsored accounts are created for a finite period, but sponsors can renew them, if needed. Clinical staff should contact their local medical staff office to request a sponsor; other individuals should contact a UPMC manager.
- Requesting a Pitt sponsored account: The University of Pittsburgh is divided into Responsibility Centers (RCs). Each RC has one or more designated Responsibility Center Account Administrators (opens in a new tab) who can create sponsored accounts for individuals not affiliated with the University. Sponsored accounts are created for a finite period of time, but a Responsibility Center Account Administrator can renew them, if needed.
UPMC Identity Management System (IMS)
IMS (ims.upmc.com) (opens in a new tab) is a self-service application that manages computer access accounts for all UPMC's major systems and ensures users have appropriate access to the systems necessary to do their jobs. Access to IMS requires UPMC credentials and UPMC multifactor authentication. A VPN connection is not needed.
Support for IMS is available via the following channels: