Q: How do I migrate a University phone number to Teams?
A: Request help via the Technology Help Desk. In the subject, enter “Request migration to teams.” Within the next business day, a telecom analyst will respond to your request.
Q: Can a cell phone number be ported to Teams?
A: No. Porting a cellular number to Teams creates limitations such as no text messaging functionality and outbound calls only displaying the University Teams phone number There are also concerns with advertising phone numbers that don’t have the same format as other Pitt numbers (e.g., 412-624, 412-383, 412-647, 412-648).
Q: How do I know if my Pitt landline has been migrated to Teams?
A: Open Teams on your computer and go to the calls tab. If a phone number is shown, it is a Teams number.
Q: If I have a Teams number, how do I install Teams on my cell phone?
A: Install the Teams app on the phone to send and receive phone calls from the University phone number.
Q: Do I need a second SIM card in my cell phone to run Teams?
A: No. Because Teams utilizes the internet for phone calls, there is no need for an additional SIM card or an additional line of service with the cellular provider.
Q: Is a VPN or other security applications required to be installed on a personal phone?
A: No. Therefore, Pitt IT has no access to data outside of the Teams application.
Q: Can you get a Teams number that can be answered/shared by different people and not assigned to an individual?
A: Departmental phone numbers can be added to Teams and directed to the appropriate personnel through several methods. A consultation with a Pitt IT telecom analyst is required.
Q: Can I text from Teams?
A: No. Traditional SMS/MMS text messaging is not available with Teams. Teams chatting to other Teams users is available.
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