Q: How do I migrate a university phone number to Teams?
A: Submit a request to the Technology Help Desk. Use the subject line “Request migration to Teams.” A Pitt Digital telecom analyst will respond within one business day.
Q: Can a mobile phone number be ported to Teams?
A: No. Porting a mobile phone number to Teams is not supported due to key limitations, including the inability to send or receive text messages. Outbound calls would display only your university Teams number. There are also concerns about using phone numbers that do not match standard university formats (e.g., 412-624, 412-383, 412-647, 412-648).
Q: How do I know if my university phone number has been migrated to Teams?
A: Open the Teams app on your computer and go to the Calls tab. If your phone number is displayed there, your number has been migrated to Teams.
Q: If I have a Teams number, how do I use it on my mobile phone?
A: Install the Microsoft Teams app on your mobile device. You can then make and receive calls using your university phone number.
Q: Do I need a second SIM card in my mobile phone to run Teams?
A: No. Teams uses an internet connection (Wi-Fi or mobile data), so no additional SIM card is needed.
Q: Is a VPN or other security software required on a personal mobile phone?
A: No. Pitt Digital does not require a VPN or any additional software to use Teams. Your personal data remains private and separate from the Teams app.
Q: Can a Teams phone number be shared by multiple people (e.g., for a department)?
A: Yes. Departmental phone numbers can be configured in Teams to route calls based on a schedule and ring multiple users simultaneously.. Contact the Technology Help Desk to schedule a consultation with a Pitt Digital Telecom analyst.
Q: Can I text from Teams?
A: No. Traditional SMS and MMS text messaging is not supported. However, you can chat with other Teams users through the Teams app.
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