Pitt Print Frequently Asked Questions

Who can use PittPrint?

PittPrint is available to anyone with a primary or sponsored computing account. However, only currently registered students and faculty receive a print quota each semester.
 

How can documents be sent to print?

PittPrint jobs can be sent in many ways. There are FAQ sections below for each of the following:

• PittPrint Client on a personal computer
• Student Computing Lab computers
• MobilePrint: My Print Center
• MobilePrint: Emailing a print job
• MobilePrint: Pharos Print App on iOS and Android devices
• MobilePrint: Google Cloud Printing for Chrome OS devices
• Direct Print from FAT32-formatted USB drive
• Pitt IT Virtual Lab
   

How do I pick up my print jobs?

1. Go to a PittPrint Station.
2. Swipe your University ID card through the card reader attached to the display, use the touchscreen to enter your University username and password, or use touchless printing.
3. The PittPrint Station will display the jobs you submitted.
   1. Touch the screen to select the job that you want to print.
   2. Touch Print to print a single job.
   3. Touch Print All to print all of the jobs in your queue.
4. The printer will begin printing your jobs. To avoid printer jams, wait until all of your jobs are done printing before removing them from the printer's output tray.
5. The screen will automatically time out or you can:
   1. Touch Exit on screens not attached to printers.
   2. Touch your username on screens attached to printers.

How do I print from a USB drive?

The printers with the touchscreen attached to the printer allow print jobs to be released from a FAT32-formatted USB drive.

1. Log in to the printer as you would to release any print job.
2. Insert the FAT32-formatted USB drive.
3. A window will appear asking if you want to print from the drive.
4. Select the file you want to print.

• Your account will be charged the same as if you printed from a computer.
• Note: File types are limited to Microsoft Office documents, PDFs, and some image files.
   

Can I scan or make copies?

Multifunction printers are in select locations that allow Scan to Email and Scan to USB free of charge. The multifunction printer also allows for black and white copies at the same price as printing. Note: USB drives must be formatted as FAT32 for Scan to USB.
 

What paper sizes does PittPrint support?

PittPrint supports US Letter (8.5″x11″) on all printers as well as Tabloid/Ledger (11″x17″) on color printers.
 

Is a Linux version of the PittPrint client available for download from the Software Download Service?

Linux users can use MobilePrint, Google Cloud Print through Google Chrome, or upload files to My Print Center.

Can I send double-sided print jobs to the print queue?

Yes, two-sided (duplex) sheets cost the same as a single-sheet printout. Duplex printing is enabled by default.

Can I decide to print single or double-sided when I am at a PittPrint Station?

No, you must choose double or single-sided printing when submitting your print job. Jobs submitted via email or upload can be changed using the options in My Print Center before releasing them at a Pitt Print Station.

Can I cancel jobs that are waiting in the print queue?

Yes, you can delete unprinted jobs waiting in the print queue at Pitt Print Stations, on My Print Center, or on the Pharos Printing application.

Can I cancel jobs from the printer that are currently printing?

At the older style printers (touchscreen separate from the printer), you can cancel jobs currently printing by pressing the red button on the printer. Your print quota will still be billed for any print jobs that you cancel using this method. To request that these sheets be refunded to your account (a print quota refund), you must complete the online request form at pi.tt/printrefund within 24 hours. Jobs cannot be cancelled on new style printer (touchscreen attached to the printer).

Can the PittPrint Stations print in color?

Color printers are available in the Student Computing Labs and select locations outside of the labs. You can release color print jobs at these printers. To print in color, you must use the color print client or choose the appropriate settings when using MobilePrint or My Print Center.

Can I bring my own paper to use at the PittPrint Stations?

No.

How long are my print jobs kept before they are removed from the print queue?

Your print jobs will be held in the print queue for 48 hours from the time they are first sent to the Pitt Print queue. Your print quota will not be affected by these jobs.

I am visiting from a University of Pittsburgh regional campus. Can I use PittPrint?

Yes, students from University of Pittsburgh regional campuses may use Pitt Print. However, they must enter their University username and password to access their print jobs at the printer. Regional campus ID cards will not work.