Trailhead
Trailhead is Salesforce's leaning platform. As a person that uses the Universities' enterprise Salesforce and Marketing Cloud applications you can login with your ERM credentials to the learning platform. If you need help, reach out to a Salesforce or Marketing Cloud administrator to get started. The learning portal includes:
- Videos
- Activities on various topics that are gamified and you can earn points to reach various learning levels
- Community boards and groups to collaborate with like-minded professionals
- Custom Trailmixes for University of Pittsburgh Marketing Cloud users
Training Portal
The Marketing Cloud IT admin team created a Sharepoint site with customized training videos, sending guides and other learning resources. Whether you need a refresher or have a new employee joining your team, you can watch the onboarding videos or look at one about a specific topic like journey builder, or building an email.
The Training portal is accessible to all at the University of Pittsburgh who are signed in with their Pitt credentials.
Some areas of particular interest:
Knowledge Base TDX
For those seeking technical assistance when encountering an issue, our team crafted several knowledge articles in the services.pitt.edu portal for some of the more common things we see. You can find them by searching the knowledge base for the application "Marketing Cloud" or this is a link directly to the entire list.
One on One
Our team always welcome the opportunity to work with you one on one and help you learn more about the Marketing Cloud tool. To reach out to us, simply submit a help ticket through the services portal