Login Error Using Firefox as Your Browser

Login issues with Firefox Browser:

Issue presented:

You are attempting to login to Examsoft using the Firefox browser and received an error message “Login option not available. Please try another one.” or "Exception Migrating User in App."

Diagnostics and Reasons for Issue:

You see this message when you attempt to login to https://ui.examsoft.io/login?institutioncode=pitths:

 

Solution:

  1. Toggle off the Enhanced Tracking Protection on the page when trying to log in.
    1. Go to the Pitt HS Examsoft site: https://ui.examsoft.io/login?institutioncode=pitths
    2. At the left of the address bar, click the shield icon.
    3. At the top of the panel, toggle off the Enhanced Tracking Protection switch . The site will be added to your Enhanced Tracking Protection exception list.
    4. Refresh the page and try to login again.

  1. You may need to do this each time you try to login to Examsoft using Firefox as your browser. 
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